Conway launches community crisis response team led by mental health professionals

Conway's City Council meeting on March 15, 2025, highlighted a significant advancement in community safety and mental health support with the introduction of a Community Crisis Response Team. This initiative aims to provide immediate assistance to individuals in distress, reducing the need for traditional emergency services like police and fire departments.

Chief Harris reported that the team, which includes trained mental health professionals, responds to approximately 13 to 16 calls daily. This approach not only addresses the immediate needs of individuals but also alleviates the burden on law enforcement and emergency services. By redirecting calls to this specialized team, the city anticipates saving around $1.5 million in the first year alone.

The Community Crisis Response Team is designed to ensure that individuals receive the appropriate help rather than being funneled into the criminal justice system. This shift reflects a growing recognition that many people in crisis require support rather than incarceration. The positive feedback from the community regarding this initiative underscores its importance and effectiveness.

In addition to the crisis team, the meeting also noted the reactivation of the crime suppression unit, which has received national accreditation, further enhancing public safety efforts in Conway. These developments signal a proactive approach to community welfare, emphasizing mental health support and effective resource allocation.

As Conway moves forward, the city council's commitment to innovative solutions in public safety and mental health care is expected to yield significant benefits for residents, fostering a safer and more supportive community environment.