Costa Mesa Council considers self checkout regulation amid theft concerns

The Costa Mesa City Council convened on March 18, 2025, to address several pressing issues affecting the community, particularly focusing on the challenges posed by self-checkout systems in grocery stores and the impact of recent layoffs in the retail sector.

The meeting began with public comments from Matt Walters, a long-time resident and produce manager at Vons Pavilions. Walters highlighted the increasing theft and safety concerns associated with self-checkout stations, urging the council to support an ordinance regulating their use. He emphasized that theft not only affects store profits but also leads to reduced hours for workers, creating a cycle of financial strain and unsafe working conditions. Walters noted that the situation has escalated to the point where employees face verbal abuse and threats from customers attempting to steal.

Following Walters, Maria, a worker from a local store, echoed similar sentiments regarding the stress caused by understaffed self-checkout areas. She described how one employee is often responsible for overseeing multiple checkout stations, leading to frustration among customers who require assistance. This, she argued, detracts from the overall shopping experience and places undue pressure on workers.

Victor Romero, a member of the bargaining committee at Stater Brothers, addressed the council about recent layoffs of courtesy clerks, which he described as detrimental to customer service and community welfare. He called on the council to support efforts to reinstate these positions, particularly as they often provide essential employment opportunities for individuals with special needs.

The meeting also included comments from Damian Martin, co-founder of Catalyst Cannabis Co., who expressed gratitude for the city’s proactive measures against illegal cannabis sales by smoke shops. Martin noted that these unregulated businesses undermine licensed retailers and contribute to public safety concerns, particularly regarding youth access to cannabis products.

Steve McNally, a member of the Orange County Behavioral Health Advisory Board, raised concerns about police procedures related to mental health crises. He urged the council to review policies ensuring that individuals in need of mental health transport receive appropriate assistance, highlighting a recent case that underscored the potential risks of inadequate response.

The meeting concluded with a call for further public engagement on these issues, as community members expressed a desire for the council to take decisive action to improve safety and support for workers in Costa Mesa. The council is expected to consider the proposed self-checkout ordinance and other related matters in upcoming sessions.