The Urbandale City Council convened on March 18, 2025, to discuss significant advancements in emergency services technology and community engagement initiatives. The meeting highlighted the upgrades to the 911 telephone system, which now includes text-to-911 and video capabilities, enhancing communication during emergencies. The council noted that the computer-aided dispatch (CAD) system has also been updated, ensuring that the technology remains current and efficient.

A key focus of the meeting was the collaborative effort to implement a CAD-to-CAD system with neighboring jurisdictions, including Des Moines and the Polk County Sheriff's Office. This system allows for seamless information sharing between different agencies, improving response times and coordination during emergencies.

The council reported that in the previous year, there were over 59,000 911 calls, with a significant majority coming from wireless devices. The efficiency of the dispatch system was underscored, with 92% of calls answered in under 10 seconds, surpassing national standards. The meeting also highlighted the extensive training provided to staff, with each employee receiving over 1,400 hours of on-the-job training.

Community involvement was another topic of discussion, with the council encouraging participation in local events and outreach programs. The meeting acknowledged the rising costs of translation services, which have tripled due to increased demand, particularly for Spanish-speaking callers. The council is exploring innovative solutions, including AI-driven translation services, to address this challenge.

Additionally, the council celebrated the achievements of its personnel, including the awarding of life-saving awards for successful emergency interventions. The meeting concluded with a reflection on the organization's upcoming 25th anniversary and a commitment to reimagine and enhance the services provided to the community.

Overall, the meeting emphasized the importance of technological advancements, community engagement, and continuous improvement in emergency services to better serve the citizens of Urbandale and surrounding areas.