During the Provo City Council meeting on November 19, 2024, the spotlight shone on Annalie Larsen, who was honored as the November Employee of the Month. Amanda Erkenbrack, the city’s customer service director, presented the award, highlighting Annalie's exceptional dedication and contributions to the community since she joined the city in 2015.

Annalie began her career as a part-time customer service representative and quickly distinguished herself with her commitment to excellence. Over the years, she has held multiple positions, including billing editor and call center manager, demonstrating remarkable adaptability and leadership, especially during challenging times such as the COVID-19 pandemic. Her ability to stabilize operations during a period of significant transition was particularly noted, as she took on the responsibility of managing the call center and later the billing team.

Erkenbrack praised Annalie for her meticulous work, which has led to improvements in the billing process, ensuring accuracy and efficiency in monthly billing cycles. Her dedication extends beyond her job responsibilities; she is known for her reliability, often working weekends and holidays to support her team and maintain the city’s revenue processes.

The council meeting underscored the importance of recognizing employees who embody the values of Provo, with Annalie serving as a prime example of commitment and professionalism. Her recognition not only celebrates her individual achievements but also highlights the city’s appreciation for those who work tirelessly to enhance community services. As Provo continues to grow, the contributions of dedicated employees like Annalie will remain vital to the city’s success and the well-being of its residents.