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Library upgrades to RFID self-checks improve user experience and reduce costs

March 18, 2025 | Muskego City, Waukesha County, Wisconsin


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Library upgrades to RFID self-checks improve user experience and reduce costs
The City of Muskego Library Board convened on March 18, 2025, to discuss various updates and improvements within the library system. The meeting highlighted the successful implementation of self-checkout systems, which have been well-received by patrons.

The board noted that the new self-checkout machines are performing effectively, providing a user-friendly experience for library visitors. Despite initial concerns about the technology, members expressed satisfaction with the ease of use and the positive feedback from patrons. The self-checkout system is also reported to be more cost-effective than the previous equipment, as maintenance costs for older machines tend to be higher.

Additionally, the board addressed the integration of RFID technology across the library system. Currently, 23 out of 24 libraries in the system utilize RFID tags, with only one library, Palmyra, lacking this feature. To mitigate confusion for users, the board has implemented a labeling system for items from Palmyra, ensuring a smoother checkout process.

Overall, the meeting underscored the library's commitment to enhancing user experience through technological advancements and efficient resource management. The board plans to continue monitoring the performance of the self-checkout systems and the integration of RFID technology in the coming months.

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Scribe from Workplace AI
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