Waste Management revamps item pickup program for 2025 to enhance customer service

The Lyon County Board of Commissioners convened on March 20, 2025, to discuss various community service updates, including changes to the item pickup program aimed at enhancing resident engagement and service efficiency.

The meeting began with a review of last year's item pickup program, which included sending out program rules and stickers for residents to label large items for collection. However, feedback indicated that many residents were unaware of program dates, lost their stickers, or had items ready outside of scheduled times. In response, the board announced significant revisions for 2025.

Under the new guidelines, residents can now call to schedule pickups at any time. The program will allow for the collection of two items at no additional charge, included in their service rate. For any additional items, a fee of $11.52 per item will apply. Importantly, the requirement for stickers has been eliminated, simplifying the process for residents. This change aims to improve the overall service experience and reduce the likelihood of large items being discarded in open spaces.

The board also emphasized their commitment to community engagement, encouraging residents to visit their offices in Dayton, Fernley, and City, with plans for a new location in Silver Springs. Residents can also reach out via phone for assistance.

Overall, the meeting highlighted the board's efforts to adapt services based on community feedback, ensuring that residents have easier access to waste management resources. Further updates and follow-up actions are expected as the new program is implemented.