During the Keith County Board of Commissioners meeting on November 20, 2024, significant concerns were raised regarding the county's cybersecurity and IT support services. The discussion centered around the performance of the current IT service provider, 5 Nines, and the need for more effective on-site support.

Commissioners expressed frustration over ongoing technical issues, including difficulties with computer setups and printer connectivity. A report from the Nebraska Emergency Management Agency (NERMA) highlighted potential security vulnerabilities, prompting calls for immediate action. The board discussed the possibility of bringing in eLogic, a local IT service, to provide more direct support and address these issues more effectively.

The commissioners noted that the current arrangement with 5 Nines has not met expectations, particularly in terms of responsiveness and proactive maintenance. They emphasized the need for a dedicated technician to be present regularly to assess and resolve ongoing problems, rather than relying solely on a help desk that has proven inadequate.

The board agreed to initiate discussions with 5 Nines to clarify the terms of their contract and ensure that the county receives the level of service it requires. They also considered the potential benefits of negotiating for a more hands-on approach, including regular visits from IT personnel to conduct maintenance and address issues before they escalate.

As the meeting concluded, the commissioners recognized the urgency of improving IT support to safeguard county operations and enhance overall efficiency. They committed to following up with 5 Nines to establish a clearer service schedule and ensure that the county's technological needs are adequately met moving forward.