The Keith County Board of Commissioners convened on November 20, 2024, to discuss various operational matters and community initiatives. The meeting began with a focus on the performance and accountability of service providers, particularly regarding labor costs associated with technical support. A commissioner highlighted that approximately $4,400 is spent on labor, primarily for phone support, and expressed concerns about the diminishing confidence among employees in the service provided by 5 Nines, the contracted company.

The discussion emphasized the importance of open communication with service providers to ensure they meet contractual obligations. Commissioners agreed on the necessity of addressing specific issues and fostering a collaborative environment to improve overall service quality. One commissioner noted the need for service providers to understand the critical nature of their role, particularly in minimizing downtime for essential operations.

The meeting also included updates from the KCAD (Keith County Area Development) meeting, where Gentry Welsh was introduced as a new hire. Welsh's expertise in social media and community promotion was well-received, with one commissioner remarking on the impressive nature of her presentation. The addition of new board members, Tara Canning and Kelly Coggins, was also noted as a positive development for the KCAD board.

Additionally, the commissioners discussed the ongoing build-out project for digital radio, indicating a commitment to enhancing communication infrastructure in the area. The meeting concluded with a focus on future steps for both service improvement and community engagement initiatives. Overall, the discussions reflected a proactive approach to addressing operational challenges and fostering community development in Keith County.