The Keith County Board of Commissioners meeting on November 20, 2024, highlighted significant concerns regarding the county's IT service provider, 5 Nines. Commissioners and staff expressed frustration over the quality and responsiveness of the services provided, raising questions about the value of the $10,000 monthly fee paid to the company.

During the meeting, several employees voiced their dissatisfaction with 5 Nines, citing issues such as delayed responses to service requests, incomplete projects, and a lack of on-site support. One employee noted that despite paying a substantial fee, the service felt inadequate, with technicians often not staying long enough to resolve issues. This sentiment was echoed by others who felt that the county was not a priority for the IT provider.

Concerns were also raised about the communication process with 5 Nines. Employees reported difficulties in getting timely assistance, often having to restart their computers or deal with unresolved issues that hindered productivity. The perception that 5 Nines was overwhelmed and unable to provide adequate support was a recurring theme in the discussions.

The board considered whether to continue the partnership with 5 Nines or explore alternatives, such as hiring an in-house IT professional. Some commissioners suggested that having someone on-site could improve service quality and responsiveness, addressing the ongoing frustrations expressed by staff.

In conclusion, the meeting underscored the need for a reassessment of the county's IT support strategy. As the board deliberates on the future of its partnership with 5 Nines, the focus remains on ensuring that county employees receive the reliable and effective support they need to perform their duties efficiently. The outcome of these discussions could significantly impact the operational capabilities of Keith County's government services.