High Point survey reveals strong resident satisfaction with city services and priorities

The City Council of High Point convened for a special meeting on March 24, 2025, at 4:00 p.m. to discuss key findings from a recent survey regarding city services and resident satisfaction. The meeting focused on the results of a national survey conducted by the EDC Institute, which included responses from approximately 10,000 residents across the country.

The survey revealed that High Point residents expressed higher satisfaction with major city services compared to other communities. Notably, satisfaction ratings for customer service from city employees reached 78%, significantly exceeding the national average of 39%. Other areas where High Point outperformed regional and national averages included fire department services, library services, parks and recreation, police services, and waste management.

During the meeting, city officials highlighted that the overall appearance of the city and code compliance were critical indicators of resident satisfaction. The survey results indicated that while satisfaction levels were generally high, there were specific areas that required attention. The top priorities identified by residents for city leaders to focus on over the next two years included street sidewalks and infrastructure, economic development, and police services.

The council discussed the importance of addressing areas with low satisfaction ratings that residents deemed significant. The analysis categorized these priorities, with pink areas representing the highest priority for improvement. The condition of major city streets and the availability of sidewalks were identified as critical transportation and roadway service priorities.

Additionally, the meeting addressed neighborhood services, where residents expressed concerns about affordable housing and the cleanup of junk cars and debris. Public safety priorities included reducing crime and increasing police visibility in neighborhoods.

In conclusion, the meeting underscored a positive trend in resident satisfaction, with improvements noted in 75 out of 107 areas surveyed. City officials emphasized the importance of continuing to enhance city services to maintain and build upon this progress. The council plans to use these insights to guide future initiatives and resource allocation in High Point.