County explores online application system for senior tax freeze program

During the recent Cole County Commission meeting on March 25, 2025, officials discussed a significant upgrade to the county's application process for the senior tax freeze program. The proposed changes aim to streamline the application process, making it easier for residents to apply online and reducing the workload for county staff.

The initiative involves implementing a new software system that will allow applicants to submit their documents electronically. This system is expected to handle approximately 2,000 online applications out of an estimated 4,000 to 5,000 potential applicants. The cost for the initial setup of this system is projected to be around $21,667, which includes necessary licenses and implementation services.

Commissioners highlighted the importance of creating an efficient and secure method for processing applications. The new system will not only simplify the application process for seniors but also ensure that their documents are stored securely. The county already owns a product called Air Force, which will be utilized for this purpose, requiring additional licenses to accommodate more users.

While some commissioners expressed concerns about the cost and the potential challenges seniors may face in navigating the online application process, there was a consensus on the need for an online option. The discussion acknowledged that many seniors might require assistance from family members to complete their applications, emphasizing the importance of accessibility in the new system.

In addition to the online application process, the meeting also touched on the need for ongoing support and maintenance of the software to ensure its effectiveness in handling future applications and renewals. The county aims to create a user-friendly experience that not only meets the needs of its residents but also enhances operational efficiency.

As Cole County moves forward with these technological upgrades, the commission remains focused on improving services for the community, particularly for its senior residents who rely on the tax freeze program. The next steps will involve finalizing the software implementation and ensuring that all necessary training and support are in place for both staff and applicants.