Delaware releases new utility shutoff protections amid rising energy costs

The House Natural Resources & Energy Committee convened on March 26, 2025, to discuss significant legislative measures aimed at enhancing utility service protections for Delaware residents. The meeting focused on a proposed bill designed to improve communication and support for customers facing potential service terminations.

The first key point addressed was the requirement for utility companies to make at least one attempt to contact customers by their preferred method before service termination during the cooling season. This measure aims to ensure that residents are adequately informed and can take necessary actions to avoid disconnection.

Additionally, the bill mandates that a 14-day written notice prior to service termination must include vital information about payment plans and government assistance programs. This provision is intended to equip customers with the resources they need to seek help from community services.

A notable aspect of the legislation is the prohibition of service terminations between December 21 and January 1. This measure is designed to protect residents from returning home to potentially hazardous conditions, such as frozen pipes, during the holiday season when many are away.

The committee also discussed the expansion of shutoff protection laws to include municipal electric companies. However, a significant change from the original bill was the removal of provisions that would prevent shutoffs during the heating season for customers receiving specific social welfare programs. Stakeholders expressed concerns about the feasibility of implementing this provision in Delaware, leading to its exclusion to expedite the bill's progress.

The bill has undergone extensive review, incorporating feedback from various stakeholders, including utility companies and the former public advocate. An amendment was proposed to extend the effective date of the bill from 60 to 90 days, allowing utility companies adequate time to implement the necessary changes.

The committee concluded the meeting with a commitment to continue refining the bill based on ongoing discussions with utility providers and stakeholders, emphasizing the importance of timely action to protect residents from increased service terminations amid rising utility costs. The next steps will involve further amendments and considerations before the bill moves forward in the legislative process.