Puerto Rico's Labor Department explores digital service options to enhance accessibility

The recent meeting of the Camara de Representantes in Puerto Rico on March 26, 2025, focused on significant discussions regarding employee compensation and agency transformation. Key concerns were raised about the fairness of salary scales, particularly for long-serving employees in the public sector.

One of the main topics was the implementation of a new compensation plan that categorizes employees into three levels: initial, intermediate, and maximum. This plan has reportedly resulted in many employees being placed at the initial level, raising concerns about equity, especially for those with extensive experience. A representative highlighted that employees with over twenty years of service often earn the same as newly hired staff, prompting calls for a reassessment of the compensation structure to ensure fairness.

In response, officials acknowledged the issue and indicated that they are actively working on a plan to address these disparities. They emphasized the importance of professionalizing employee skills and capabilities, which is part of a broader strategy to enhance the workforce in Puerto Rico.

Additionally, the meeting touched on the need for agencies to modernize their communication methods. A suggestion was made to utilize WhatsApp Business to improve accessibility and service delivery, reflecting the communication preferences of the Puerto Rican public. Officials expressed openness to exploring this idea while also considering cybersecurity measures.

The discussions underscored the ongoing efforts to balance fiscal responsibility with the need for equitable treatment of long-term employees and the modernization of public services. The outcomes of these discussions may lead to significant changes in how public sector employees are compensated and how agencies interact with the community.