RightSite Telehealth partners with Beaumont to enhance non-emergency medical response services

A groundbreaking telehealth initiative is set to transform emergency medical services in Beaumont, Texas, as the City Council welcomed RightSite Telehealth to present its innovative approach to managing non-emergency 911 calls. During the March 18, 2025, meeting, representatives from RightSite, including Chief Commercial Officer Clayton Wahlberg, outlined a program designed to alleviate the burden on local EMS by providing immediate telehealth consultations for patients who do not require emergency care.

Wahlberg highlighted that approximately 50% of 911 calls are non-emergent, often leading to unnecessary ambulance rides and emergency room visits. RightSite's model aims to connect patients with emergency medicine physicians via video calls at the scene, allowing for real-time assessments and alternative care options. This approach not only enhances patient care but also significantly reduces costs for health plans, with estimates suggesting a potential savings of over $4,800 per non-emergency call.

The presentation emphasized the importance of addressing social barriers that often lead individuals to call 911, such as lack of transportation or health literacy. RightSite's program includes a social care navigator who assists patients in accessing appropriate healthcare resources, including urgent care facilities or home care, ensuring comprehensive support beyond the initial consultation.

Council members expressed enthusiasm about the potential impact of this initiative on local healthcare delivery. Dr. Kavaspar, a long-time city physician, noted that the collaboration between RightSite and the existing Good Sam app could further streamline patient care, allowing EMS personnel to focus on critical emergencies while providing timely assistance to those with lower acuity needs.

As Beaumont prepares to implement this telehealth service, city leaders anticipate a significant reduction in non-emergency calls, ultimately improving response times for those in urgent need of medical attention. The integration of RightSite Telehealth represents a proactive step towards enhancing community health and optimizing emergency services in Beaumont.