ROC Director Cole outlines strategic vision for Arizona's contractor licensing agency

The Arizona Legislature convened on March 27, 2025, to discuss the nomination of the Senate Director and address key issues surrounding the Registrar of Contractors (ROC). The meeting highlighted the agency's progress, challenges, and future goals under the leadership of its current director.

During the session, the director outlined his vision for the ROC, emphasizing sustainability and organizational structure as primary focuses. He conducted a SWOT analysis upon taking office to identify strengths and areas needing improvement. The director noted that the ROC's mission is clearly defined, aiming to protect public safety and promote quality construction in Arizona.

The agency currently oversees over 58,000 active licenses, a significant increase from approximately 40,000 a decade ago. This growth reflects the ROC's efforts to streamline processes, with the average time to issue a license now reduced to about 6.4 days, compared to weeks or months in the past. The director attributed this improvement to the agency's transition to a digital platform, enhancing customer service and operational efficiency.

The meeting also addressed the ROC's proactive measures to combat unlicensed construction activity, which remains a widespread issue in Arizona. The agency conducts outreach programs to educate potential contractors about the licensing process and the importance of compliance. The director emphasized the need for ongoing education to guide unlicensed individuals toward proper licensure.

Complaints against licensed contractors primarily revolve around workmanship, with over 7,800 complaints filed in 2024. The ROC aims to resolve these complaints within an average of 45 days, employing a team of investigators with backgrounds in law enforcement and construction. The agency's enforcement actions include issuing citations for unlicensed activity, which is classified as a misdemeanor.

The director also discussed the ROC's funding structure, which relies on licensing fees rather than state general funds. This financial independence allows the agency to operate effectively while contributing to the state's general fund.

In conclusion, the meeting underscored the ROC's commitment to enhancing public safety through effective regulation of the construction industry. The agency's ongoing efforts to improve customer service, increase licensing, and address unlicensed activity are crucial as Arizona continues to face challenges in its construction sector. The director's focus on measurable goals and proactive outreach indicates a strategic approach to fostering a safer and more regulated construction environment in the state.