The Connecticut State Legislature introduced Substitute Bill No. 4 on March 31, 2025, aimed at enhancing consumer protections and ensuring the safety of utility workers during prolonged power outages. The bill specifically addresses the responsibilities of electric distribution companies in the event of emergencies that lead to service disruptions lasting more than ninety-six consecutive hours.

Key provisions of the bill include a mandate for electric distribution companies to provide daily credits to affected customers' accounts for each day of service outage beyond the specified duration. Notably, the bill stipulates that any costs incurred by the companies in providing these credits will not be recoverable, placing the financial burden squarely on the utility providers.

Additionally, the bill allows electric distribution companies to petition the Public Utilities Regulatory Authority (PURA) for a waiver of these requirements within fourteen days of an emergency. However, the burden of proof lies with the companies to demonstrate that the waiver is justified, taking into account the severity of the emergency and safety conditions for restoration crews.

A significant aspect of the bill is its emphasis on worker safety. It explicitly prohibits electric distribution companies from requiring line and restoration crew members to work under unsafe conditions to avoid issuing customer credits. Furthermore, it protects these workers from retaliation, including disciplinary actions or wage withholding, if they are unable to restore service within the stipulated timeframe due to safety concerns.

The introduction of Substitute Bill No. 4 has sparked discussions among lawmakers and stakeholders regarding its implications. Proponents argue that the bill is a necessary step toward holding utility companies accountable for service reliability and ensuring the safety of workers during emergencies. Critics, however, express concerns about the potential financial impact on utility companies, which could lead to increased rates for consumers in the long run.

As the bill progresses through the legislative process, its outcomes could significantly affect both consumer rights and the operational practices of electric distribution companies in Connecticut. The ongoing debates will likely shape the final form of the legislation, with potential amendments aimed at balancing consumer protections with the financial viability of utility providers. The next steps will involve further discussions in committee sessions, where lawmakers will assess the bill's provisions and consider any proposed changes before a vote is scheduled.