Strugglers Ace Hardware emphasizes community service and customer satisfaction

The Struthers City Council meeting on April 2, 2025, highlighted the role of Struthers Ace Hardware as a vital community hub and service provider. General Manager Melvin Tenney shared insights into the store's offerings and commitment to customer service, emphasizing its importance to the local economy.

Tenney, who has been with Struthers Ace Hardware for three months and previously worked at a related location for five years, noted that the store opened in February 2019. He described the range of services available, including key cutting, pipe threading, pool water testing, and paint matching. These services are designed to assist customers with their home improvement projects in a personalized manner.

The store also offers an ACE rewards program, which provides customers with monthly discounts and coupons, enhancing their shopping experience. Additionally, Tenney mentioned that free delivery is available within a 15-mile radius, further supporting local residents.

A notable example of the store's community engagement was shared, where an associate helped a customer repair a broken antique item. This incident underscored the store's dedication to customer satisfaction and the personal touch that sets it apart from larger retailers.

Tenney expressed pride in the local community's support for small businesses, highlighting the collective effort to maintain and promote local shops. He emphasized that the staff at Struthers Ace Hardware is committed to ensuring that every customer feels welcomed and assisted.

In conclusion, the meeting reinforced Struthers Ace Hardware's role not just as a retail outlet, but as a community hub that fosters relationships and supports local initiatives, reflecting the values of the Struthers community.