During the Mount Vernon City Council Work Session on March 24, 2024, officials discussed the upcoming implementation of an OpenGov system aimed at improving communication between the city and its residents. The new system is expected to be operational within a month, enhancing the way homeowners and contractors receive updates on their applications.

One of the key features of the OpenGov platform is its ability to send immediate notifications to property owners as soon as their information is entered into the system. This timely communication is designed to keep residents informed and engaged in the permitting process. Additionally, the integration of an AI system will allow for text message alerts, ensuring that homeowners, contractors, and design professionals receive updates directly to their phones. This approach recognizes that many individuals check their text messages more frequently than their emails, making it a more effective method of communication.

The council also touched on construction project approval rates, indicating that the new system could streamline processes and potentially increase efficiency in project approvals. This is particularly significant for residents and businesses looking to undertake construction projects, as quicker approvals can lead to faster project completions and economic growth in the community.

As Mount Vernon moves forward with these technological advancements, the city aims to enhance transparency and responsiveness, ultimately benefiting residents and fostering a more connected community. The council's commitment to improving communication reflects a broader goal of addressing public needs and enhancing the overall quality of life in Mount Vernon.