Hot Springs awards ambulance contract to Bridal Flight EMS amid competitive bidding

In a significant move for emergency medical services in Hot Springs, the Board of Directors has approved a franchise agreement with Survival Flight EMS, following a thorough evaluation of proposals from four competing contractors. This decision, made during the recent board meeting, aims to enhance ambulance services in the community.

The city issued a request for proposals in November 2024, attracting responses from Pafford Medical Services, Bridal Flight EMS, Southern Paramedic Services, and Life Med Incorporated. A review committee, including key city officials, assessed the proposals based on qualifications, service methods, availability, costs, and the status of the businesses as disadvantaged or minority-owned.

Bridal Flight EMS emerged as the top choice, praised for its strong operational track record and commitment to community service. The company, which has been a stakeholder in Hot Springs for six years, operates an aeromedical helicopter and has a reputation for high employee training standards. Notably, their billing structure is designed to be more patient-friendly, eliminating charges for individual supplies, which could significantly benefit uninsured residents.

The franchise agreement with Survival Flight EMS is expected to be financially sustainable, requiring no city funding, thus posing no adverse financial impact on Hot Springs. This development is seen as a positive step towards improving emergency medical response in the area.

The board meeting also included public comments, allowing community members to voice their opinions on the new service. The approval of this contract marks a pivotal moment for emergency services in Hot Springs, promising enhanced care and support for residents in need.