Milwaukee revamps inspection process reducing workload and improving efficiency

During the recent City Council Work Session on April 1, 2025, significant discussions centered around improvements in the inspection process within the City of Milwaukie. The meeting highlighted the successful restructuring of the inspection division, which has led to a more efficient system benefiting both the city and its residents.

One of the key achievements discussed was the completion of a new library and the development of seven acres in Henley, which has enhanced the area by providing prime apartment locations near Milwaukee Square. This development is seen as a major accomplishment for the city, contributing to community growth and accessibility.

The inspection division faced challenges in 2023, with a notable drop in inspection numbers. To address this, the division head took proactive measures by personally conducting inspections and reevaluating the administrative processes involved. By streamlining the rescheduling of inspections, the division was able to reduce the workload on staff and improve customer service. Instead of requiring residents to call in for a re-inspection after a failed attempt, the division implemented a system where the inspector could quickly reschedule on the spot, saving time and reducing frustration for residents.

This innovative approach not only improved efficiency but also allowed the division to maintain a high standard of inspections. The division head expressed confidence in the new third-party inspection consultant, who has over 20 years of experience and has continued to uphold the standards set by the city.

Overall, the meeting underscored the city’s commitment to enhancing public services and ensuring that residents receive timely and effective support. As Milwaukie continues to grow, these improvements in the inspection process are expected to play a crucial role in maintaining the quality of life for its residents.