Board delays Music City Mortuary's license pending price list and viewing room approval

The Board of Funeral Directors and Embalmers in Tennessee convened on April 2, 2025, to discuss several key issues regarding the licensing of Music City Mortuary and its operational practices. The meeting focused on the establishment's compliance with state regulations, particularly concerning viewing services and pricing transparency.

A significant point of discussion was the facility's capability to accommodate family viewings prior to cremation. Board members expressed concerns about the lack of clarity in Music City Mortuary's documentation regarding the use of their viewing room. The board emphasized the importance of ensuring that families understand the services available to them, particularly in cases where a loved one has passed away at home and the family wishes to have a viewing before cremation.

The board noted that Music City Mortuary primarily operates as a direct cremation service and questioned how they would handle requests for viewings. It was revealed that while the facility does have a private viewing room, this service was not clearly outlined in their general price list, which raised concerns about consumer protection and transparency.

Additionally, the board discussed the necessity of having a comprehensive general price list that accurately reflects all services offered, including any additional charges for viewings. Members highlighted that any changes to pricing or services must be documented and communicated effectively to avoid confusion for families seeking funeral services.

In light of these discussions, the board decided to table the application for Music City Mortuary's licensing until the necessary documentation could be provided. They requested that the establishment submit a corrected general price list, a letter confirming the use of the viewing room, and a photograph of the facility. The board plans to reconvene on May 13, 2025, to review the updated materials and make a final decision regarding the licensing application.

This meeting underscores the board's commitment to consumer protection and the importance of clear communication in the funeral service industry. The outcome of the next meeting will determine whether Music City Mortuary can proceed with its operations as planned.