FPL warns customers of door-to-door energy survey scams amidst payment flexibility

In a recent meeting of the City of Miami's Climate Resilience Committee, discussions turned to the pressing issue of energy security and consumer protection amid rising concerns about scams targeting residents. As the sun set over the city, committee members highlighted the importance of educating the public about legitimate energy services and the tactics used by scammers.

One key point raised was the assurance from Florida Power & Light (FPL) that they will never solicit customers by phone for home energy surveys. Instead, FPL energy experts will only visit homes if residents specifically request a survey and schedule an appointment. This clarification aims to empower residents to recognize potential scams, especially as reports of individuals posing as FPL representatives have surged.

Committee members emphasized the need for vigilance, advising residents to be aware of the payment process. FPL allows customers a grace period of 21 days after the bill issue date to make payments, and shutting off electricity is always a last resort. This information is crucial for residents to understand their rights and the company's policies, helping to mitigate the fear that scammers often exploit.

To further protect themselves, residents were encouraged to verify any scheduled appointments by asking for a work request number before allowing anyone into their homes. The committee urged the community to report any suspicious activity to both the FPL care center and local law enforcement, reinforcing the message that awareness and prompt action are vital in combating fraud.

As the meeting concluded, the committee left attendees with a sense of urgency and responsibility. With the rise of scams, the call for community vigilance is more important than ever, ensuring that Miami residents can confidently navigate their energy needs without falling prey to deceitful practices.