Contour Airlines new president Ben negotiates improved service with local officials

In a recent meeting of the Grand County Airport Board, discussions centered around the performance and future of Contour Airlines, highlighting both challenges and opportunities for improvement. The atmosphere was charged with a mix of accountability and optimism as board members addressed the airline's service issues, particularly regarding flight punctuality and community engagement.

The conversation began with a report on a recent negotiation with Contour's new president, Ben, who has been working diligently to strengthen the airline's relationship with the airport. Board members expressed their dissatisfaction with Contour's performance, particularly in terms of missed flights and customer service ratings. One member noted that while Contour claims a 15-minute grace period for late arrivals, consistent delays have become a significant concern for travelers.

Despite these challenges, there was a sense of hope as the board acknowledged Ben's efforts to improve the airline's reputation and service quality. The board emphasized the importance of holding Contour accountable while also fostering a collaborative partnership. They discussed the potential of returning to SkyWest for service to Denver and Salt Lake City, indicating a desire for better options for travelers.

The meeting also touched on the financial implications of the airline's performance, with a stark comparison drawn between the fuel sales from SkyWest and Contour. The board highlighted the need for Contour to invest more in the community, given the substantial revenue they receive compared to their predecessors.

In addition to addressing service issues, the board explored advertising strategies to promote travel to the region. They discussed the importance of effective marketing partnerships, particularly with organizations like TravelZoo, to maximize their advertising budget and attract more visitors.

As the meeting concluded, there was a shared commitment to improving the airport's services and ensuring that partnerships with airlines like Contour are mutually beneficial. The board's proactive approach reflects a dedication to enhancing the travel experience for visitors to Grand County, setting the stage for future collaborations and growth in the region's aviation sector.