New towing regulations mandate itemized receipts and 24-hour call responses

Indiana's House Bill 1390 aims to enhance consumer protections in the towing industry by establishing clear guidelines for payment methods, communication, and vehicle release procedures. Introduced on April 9, 2025, the bill addresses long-standing concerns about transparency and accessibility in towing services, which have often left vehicle owners feeling vulnerable and frustrated.

One of the bill's key provisions mandates that towing services and storage yards must accept various payment methods, including cash, certified checks, insurance checks, and money orders. While they may also choose to accept credit and debit cards, the requirement for multiple payment options is designed to ensure that all individuals can access their vehicles without undue financial barriers.

Additionally, the bill stipulates that towing companies must provide itemized receipts upon payment, detailing all costs associated with the tow and storage. This transparency is expected to reduce disputes over fees and improve consumer trust in towing operations.

Another significant aspect of House Bill 1390 is the requirement for towing services to maintain regular business hours and provide a 24-hour contact number. This provision aims to ensure that vehicle owners can reach towing companies promptly, with a mandate that all calls be returned within 24 hours, barring emergencies or severe weather conditions. This change is particularly relevant in a state where vehicle towing can often occur under stressful circumstances, such as accidents or breakdowns.

The bill also includes a notification requirement for towing companies to inform relevant public agencies about vehicle releases, ensuring that accurate records are maintained. This measure is intended to enhance accountability within the towing industry.

While the bill has garnered support for its consumer-friendly approach, it has faced some opposition from towing companies concerned about the potential increase in operational costs and the administrative burden of compliance. Proponents argue that the benefits of improved consumer protection and transparency far outweigh these concerns.

As House Bill 1390 moves through the legislative process, its implications could reshape the towing landscape in Indiana, fostering a more equitable environment for vehicle owners. If passed, the bill is expected to take effect later this year, marking a significant step toward reforming an industry often criticized for its lack of oversight and consumer protections.