Beaverton launches responsible AI strategy while addressing complex data center migration

In the heart of Beaverton's city hall, council members gathered for a special meeting on April 8, 2025, to address pressing technological challenges and advancements facing the city. The atmosphere buzzed with a mix of anticipation and concern as officials discussed the complexities of managing the city’s software systems and the implications of emerging technologies like artificial intelligence (AI).

A key topic of discussion was the city's reliance on a multitude of custom applications, which, while purpose-built for specific tasks, have led to a significant maintenance burden. City officials highlighted the challenges of "technical debt," where outdated systems hinder the ability to innovate and deliver new services. With approximately 75 applications in use, the council recognized the need for centralization and consolidation to streamline operations and enhance staff efficiency. “If you have too much custom software, you get really hung up in maintenance,” one official noted, emphasizing the importance of focusing on fewer, more effective systems.

The conversation then shifted to the procurement process for new technology solutions. Officials assured that cybersecurity reviews are integral to this process, with the city attorney's office collaborating to assess risks associated with contracts and privacy policies. This thorough vetting aims to ensure that any technology adopted aligns with the city’s security standards and operational needs.

As the meeting progressed, the complexities of migrating the city’s data center were brought to light. Officials acknowledged the challenges posed by the existing infrastructure, particularly concerning the fiber optic network. “It’s going to be very complex,” one member stated, noting that the project involves multiple stakeholders and could take years to complete. The urgency of this migration was underscored by concerns about the site’s vulnerability to flooding.

In a forward-looking discussion, the council also addressed the city’s approach to AI technology. Beaverton aims to be a leader in responsible AI adoption, balancing the benefits of efficiency and creativity with the risks of data privacy and accuracy. A pilot program utilizing Microsoft’s generative AI tool has been initiated, with early feedback indicating positive impacts on content creation and productivity, though concerns about inaccurate outputs remain.

As the meeting drew to a close, the council expressed appreciation for the city’s GIS team, recognizing their contributions to the city’s technological landscape. The discussions held during this special meeting reflect Beaverton's commitment to navigating the complexities of modern technology while striving to enhance city services and ensure the safety and satisfaction of its residents. The path forward may be challenging, but the city is poised to embrace innovation with caution and care.