City of Yakima outlines utility billing changes and shutoff policies

Yakima City Council's recent study session on April 8, 2025, highlighted significant initiatives aimed at improving local utility management and public safety. A key focus was the city's commitment to achieving jail accreditation through the Washington Association of Sheriffs and Police Chiefs (WASPC). This accreditation, which requires meeting 70 standards across seven phases, is expected to enhance public confidence in local law enforcement and improve operational effectiveness. The jail commander expressed optimism about reaching this goal before retirement, emphasizing the pride it would bring to the staff and the community.

In addition to public safety discussions, the session addressed the city's utility billing processes. Utilities Manager Annabelle Chavez provided an overview of the city's billing system, which serves approximately 33,000 accounts. Currently, about 860 accounts, or 2.7%, are eligible for shutoff due to non-payment. The city sends out around 16,500 bills monthly, with a notable 16,000 payments received, indicating a strong payment compliance rate.

Chavez detailed the steps taken to manage accounts, including the requirement for property owners to authorize tenant accounts and the necessity of security deposits for new tenants. The city aims to streamline communication with landlords regarding late notices to ensure they are informed of their tenants' payment statuses.

The council also discussed the challenges posed by the COVID-19 pandemic, which led to a backlog of unpaid utility bills. The city is now working to address these issues while adhering to state laws that prevent service shutoffs during extreme weather conditions. The council is exploring options to improve collection processes and reduce outstanding debts, including a new partnership with a collection agency that offers a lower fee structure.

Overall, the meeting underscored Yakima's proactive approach to enhancing public safety and utility management, with a focus on accountability and community engagement. As the city moves forward, these initiatives are expected to foster greater trust and efficiency in local governance.