Oregon agencies report on AI implementations across 21 state departments

In a recent meeting of the Joint Committee on Information Management and Technology, Oregon state officials discussed the evolving landscape of artificial intelligence (AI) within state agencies. The meeting, held on April 11, 2025, highlighted the need for a comprehensive approach to AI policy, emphasizing the importance of informed governance and workforce training as the state navigates this rapidly advancing technology.

One of the key topics was the development of an AI policy framework. Officials noted that while some states have integrated AI policies into existing security protocols, Oregon is considering a standalone AI policy. This approach aims to address the unique challenges and opportunities presented by AI, separate from traditional security concerns. The emphasis on creating a distinct policy reflects the growing recognition of AI's potential impact on state operations and decision-making processes.

Terrence, a presenter at the meeting, underscored the significance of an informed workforce, stating that the success of AI implementation hinges on the capabilities of the people involved. He highlighted the necessity of ongoing training and updates to interim guidance, ensuring that agencies can adapt to AI advancements without waiting for a finalized policy.

The meeting also included a report on an inventory of AI tools currently in use across state agencies. This inventory, compiled from the largest 20 agencies, revealed that approximately 200 unique AI products and systems are being utilized, with about 40% supporting critical decision-making processes. Notably, many of these tools were not originally procured with AI capabilities in mind, indicating a shift in how agencies are leveraging technology.

Among the innovative uses of AI, the Department of Administrative Services is piloting Microsoft 365 Copilot and utilizing AI features in Microsoft Teams to enhance productivity through automated meeting transcriptions and summaries. The Department of Human Services and Oregon Health Authority are also employing AI tools for customer service enhancements and document management.

As Oregon continues to explore the integration of AI into its operations, officials acknowledged the need to review existing software contracts to address potential risks related to data security and privacy. The discussions at this meeting reflect a proactive stance towards harnessing AI's capabilities while ensuring responsible governance and oversight.

In conclusion, the Joint Committee's meeting highlighted the urgency of developing a robust AI policy framework and the importance of training and informed decision-making as Oregon moves forward in its AI journey. The ongoing exploration of AI tools within state agencies signifies a commitment to innovation, with the potential to improve efficiency and service delivery across the board.