Airport sees rising passenger numbers despite flight delays and construction challenges

The Muskegon Transportation Committee meeting on December 12, 2024, highlighted several key developments in local transit and airport operations that are set to impact residents positively.

One of the most notable discussions centered around the performance of the local transit services. The committee reported an increase in the Americans with Disabilities Act (ADA) service, previously known as the Go Bus, while micro transit services faced challenges due to driver shortages. Committee members expressed their commitment to working with transit providers to address these staffing issues, emphasizing the importance of reliable transportation for the community.

In airport news, the Muskegon County Airport director shared promising statistics from November, indicating a rebound in passenger numbers as the airport approaches pre-COVID levels. Despite typical seasonal declines, the airport has seen an uptick in activity, with no cancellations reported in December so far. The director noted that even during delays, customer satisfaction remained high, thanks to proactive measures like providing food to affected passengers. This approach has garnered positive reviews, showcasing a shift in customer service standards at the airport.

However, the meeting also addressed a recent incident involving a privately owned aircraft that slipped off the runway. The FAA has classified this as an incident rather than an accident due to the absence of injuries, and the airport will not face significant repercussions. The director reassured the committee that runway conditions were adequate at the time of the incident.

Construction updates were also discussed, with the airport tracking delays primarily due to supply chain issues. The completion of ongoing projects is now expected in January, with the committee requesting updated visuals of the progress.

Additionally, the committee approved updates to the public transportation agency safety plan and the disadvantaged business enterprise program, both aimed at enhancing local transit services and ensuring compliance with federal requirements.

As the meeting concluded, the committee reaffirmed its commitment to improving transportation services in Muskegon, addressing both immediate challenges and long-term goals for the community's mobility needs.