Mayor highlights Tulsa's 311 service and dedicated customer care team

In the heart of Tulsa, a dedicated team is working tirelessly to ensure that residents have access to essential city services. During a recent meeting of the Animal Welfare Commission, city officials highlighted the importance of the 311 service, which serves as a vital link for citizens seeking assistance beyond emergency response. By simply dialing 311 or sending an email to tulsa311cityoftulsa.org, residents can connect with a knowledgeable customer care team ready to address their needs.

The 311 service is staffed by 44 agents, with 10 focused specifically on handling 311 inquiries and the remaining 34 managing utility services. This diverse and compassionate team is committed to providing empathetic support to the community. Mayor Marshall shared his firsthand experience answering calls during Customer Care Week, noting the extensive training and dedication required to excel in such a demanding role.

The city has also embraced a remote work program, allowing many agents to work from home, which has improved their work-life balance and reduced commuting costs. This initiative reflects a broader commitment to employee well-being while maintaining high standards of customer service.

As Tulsa continues to navigate challenges, the 311 team remains focused on continuous improvement, striving to enhance the quality of service provided to residents. Their dedication not only fosters a sense of community but also ensures that help is just a call or click away for those in need.