Mayor Marshall highlights Tulsa's call center dedication and community food initiatives

The Tulsa Indian Affairs Commission meeting on April 15, 2025, highlighted significant community initiatives aimed at improving local services and addressing food insecurity.

A key focus of the meeting was the performance and structure of the city's customer service team. Mayor Marshall emphasized the dedication of the 44 agents, with 10 specifically handling 3-1-1 issues and 34 focused on utility services. He praised their compassion and knowledge, noting that many agents work remotely, which enhances their work-life balance and overall job satisfaction. The mayor shared his personal experience answering calls during Customer Care Week, which deepened his appreciation for the training and commitment required in customer service roles.

Another major topic was the introduction of a micro grocery store, referred to as "the bazaar," aimed at serving the Dawson community, which is classified as a food desert. This membership-based store will operate cashless, allowing transactions via bank cards or SNAP benefits. The initiative seeks to connect local farmers with the community, providing healthy food options at nonprofit prices. Additionally, the bazaar plans to offer free meals to children in the area, addressing food insecurity among local students.

The meeting also discussed the Black Rock Creek project, a collaboration with the Tulsa Housing Authority's 36 North. This initiative aims to create biking and walking trails, a fishing pond, and other amenities to enhance community engagement and access to nature in North Tulsa.

Overall, the discussions underscored a commitment to improving community services and addressing critical needs, particularly in underserved areas. The initiatives reflect a broader goal of fostering community ownership and enhancing the quality of life for residents in Tulsa.