Cole County updates senior tax freeze application process with online and mail options

The Cole County Commission meeting on April 15, 2025, focused on the implementation of a new online application process for the Senior Tax Freeze program. The discussion highlighted the importance of ensuring that residents can easily access and submit their applications, either online or through traditional methods.

During the meeting, officials addressed the functionality of the DocuSign system, which is intended to streamline the application process. It was noted that applicants must attach specific documents to their submissions, and while the online form is user-friendly, it is not fillable in PDF format. Instead, residents can print the application, fill it out by hand, and submit it either in person or by mail.

Commissioners emphasized the need for clear communication regarding the application requirements, including the necessity of having all documents ready before starting the online process. They also discussed the potential for applicants to save their submissions for personal records, although this feature's availability was still to be confirmed.

The meeting concluded with a reminder that the Senior Tax Freeze program aims to assist eligible residents in managing their property taxes, and the new application process is designed to make participation more accessible. Further updates on the system's functionality and any additional resources will be provided to ensure residents can navigate the application smoothly.