Indianapolis EMS reports 10% rise in calls and implements new patient translation services

The City Council of Indianapolis convened on April 16, 2025, to discuss various updates and initiatives from the Health & Hospital Corporation Board. The meeting began with a report from Dr. Dan O'Donnell of the Indianapolis Emergency Medical Service (EMS), who highlighted a significant increase in call responses, totaling nearly 40,000 for the year, marking a 10% rise from the previous year. Dr. O'Donnell also shared insights from the recent FDIC and GEMS conference, where EMS showcased skills training and participated in competitions, although they did not place in the top three.

Key advancements in EMS included the installation of new narcotics safes and a camera system for ambulances to enhance safety and data collection during incidents. Notably, the introduction of voice translation services on ambulances has improved communication with non-English speaking patients, with 388 uses recorded in various languages, including Spanish and Haitian Creole.

Following Dr. O'Donnell's report, Julie White, Vice President of Long Term Care, provided updates on facility operations. The quality review team conducted 14 visits, maintaining a steady occupancy rate of 77%. White congratulated Meadowview Health and Rehabilitation and Heritage Park Commons for achieving efficiency in service. She also noted upcoming compliance changes mandated by the Centers for Medicare & Medicaid Services (CMS), effective April 28, which will impact various operational areas.

The meeting concluded with Ernie Bargo from the Eskenazi Health Foundation discussing recent philanthropic efforts, including a $5.5 million gift from the Green Street Foundation aimed at addressing social determinants of health. Bargo also mentioned the ongoing fundraising efforts for the Ferry Box Center, with a goal to secure a $2 million match by the end of the year.

The council acknowledged the contributions of a retiring member, celebrating their legacy and impact on the community. The meeting wrapped up with an invitation to the Decorator Show House and Gardens event, which supports Eskenazi Health, emphasizing the community's ongoing commitment to health initiatives. No further business was raised, and the meeting adjourned.