[{"_1":2,"_110":-5,"_111":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,74,86,98],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":68,"_72":56,"_73":56},"mediaId",6595563,"mediaKeyId","3029302-434d91cccbde3907f8b819dad266dc15","parentId",3029302,"title","Hayward’s HEART program to pause Mihoo response while staff redesigns community paramedic model","audioSeconds",824,"startMs",6142000,"endMs",6966000,"viewUrl","/Search/View?dp=1&key=3029302-434d91cccbde3907f8b819dad266dc15&start=6142&end=6966","thumbnailUrl","https://assets.pipeline.soar.com/3029302-434d91cccbde3907f8b819dad266dc15/thumbnail_6142000.jpg","articleUrl","/articles/6595563/Hayward-City/Alameda-County/California/Haywards-HEART-program-to-pause-Mihoo-response-while-staff-redesigns-community-paramedic-model","mediaUrl","https://secure.pipeline.soar.com/6595563-2b1ef991c0982642ad7f550940a11367/orig.mp4?Expires=1771184836&Signature=Hz~JwlYi803TpPiFcpTIK-y5mfuSGlqUFmEwP4a5MG88EEFvycuH-fUpz3HGXTdE6InzOstT3fb62Iy1jZsz1-1iNWIm3s9DpZPxMC7D6DzwkBeZE6bOYj23tYwGW5JUBIyLkO8--gfGIwnRaXjYihk6K8-F-4f8I0pDsfg0akmWP7BkZlXoKcFeD6uyibqACX5TV-KwoXyKCh2TvnN1k0~ERSQvxTpMJYOvdgzWnVhXruklJjf~2OLzkyTq2yKb1jwseLTvCA67uFAVf-iEKst43x7nD9FR3P8u4rC2nazodoz-mMSmRu5rb6s~XL0bmZ8EFX0nQ2j9Poi5cTllgw__&Key-Pair-Id=KUT5TJCACFTXG","author","","date","2025-04-17T01:01:06.237Z","article","Hayward staff briefed the City Council April 15 on the HEART program — the city’s multi-agency crisis-response effort pairing police, fire and behavioral-health clinicians to respond to mental-health, substance‑use and homelessness calls. Presenters described program accomplishments and data, and Fire Chief Vollmer recommended pausing the Mihoo team’s current staffing model to redesign a more sustainable community paramedic approach.

Program components and recent data: staff described three HEART components: HMET (a crisis-response team pairing a Hayward Police Department officer with a county behavioral-health clinician), Mihoo (a Mobile Integrated Health Unit staffed by fire personnel and community paramedics) and LINC (a mobile case-management/mobilized clinical team operating from the police department’s Youth and Family Services Bureau). During the most recently reported year staff said the program served roughly 469 unique individuals; HMET responded to nearly half of about 1,800 calls during the period, and staff logged 734 instances of case management serving 74 people in a one‑year span.

Chief’s recommendation: Fire Chief Vollmer told the council he recommends pausing the Mihoo unit’s current staffing model because 3 permanent firefighter positions have been reassigned from regular engine/truck staffing to Mihoo, creating ongoing overtime costs to backfill core firehouse shifts. “If we were to pause that now…annually we would save $1,200,000,” Vollmer said. He proposed redesigning the unit as a community paramedic model once dispatch and transport‑destination capacity are in place and when training and alternate destination protocols (with the local EMS agency) are secured.

Continuity and interim services: staff stressed that pausing Mihoo would not end HEART’s other teams. HMET and LINC would continue; staff are expanding off‑hours support by using motel vouchers, dedicating four shelter beds at South Hayward Parish for HEART referrals, and contracting with 988 crisis services to provide off‑hours messaging to the LINC line so non‑emergency callers can be triaged and receive next‑day follow‑up.

Council response and next steps: council members praised the program’s early results and urged rapid redesign. Members sought data on per‑person public‑cost reductions and on reoffending/use rates after HEART interventions; staff said deeper evaluation will follow. No formal action was taken April 15; Chief Vollmer asked the council to consider revising the staffing model and funding approach if the council wishes Mihoo to continue.","mediaType","Video","parentTitle","Hayward City Council Meeting April 15, 2025","oneSentenceSummary","Hayward staff briefed the City Council April 15 on the HEART program — the city’s multi‑agency crisis‑response effort pairing police, fire and behavioral‑health clinicians — and Fire Chief Vollmer recommended pausing the Mihoo mobile integrated health staffing model pending redesign.","taxTitle","Hayward City, Alameda County, California","taxId",2907,"location","headline","shortSummary",{"_33":75,"_35":36,"_37":38,"_39":76,"_41":77,"_43":78,"_45":79,"_47":80,"_49":81,"_51":82,"_53":83,"_55":56,"_57":58,"_59":84,"_61":62,"_63":64,"_65":85,"_67":68,"_69":70,"_71":68,"_72":56,"_73":56},6595568,"Hayward finance staff warn of growing general-fund shortfall; Measure C/K1 funding falls far short of capital list",659,3905000,4564000,"/Search/View?dp=1&key=3029302-434d91cccbde3907f8b819dad266dc15&start=3905&end=4564","https://assets.pipeline.soar.com/3029302-434d91cccbde3907f8b819dad266dc15/thumbnail_3905000.jpg","/articles/6595568/Hayward-City/Alameda-County/California/Hayward-finance-staff-warn-of-growing-general-fund-shortfall-Measure-CK1-funding-falls-far-short-of-capital-list","https://secure.pipeline.soar.com/6595568-982b97db945eec8d584a3c2d99fa07dc/orig.mp4?Expires=1771184836&Signature=Dbuc8FAclhRy0q0rieUkgo3kfvxmLKqfv3t~bTw3j4dHvmmOOVjZ-iWWvyc0rkN064eTI48bt5Z964ZHZcP41eM6-sHuX0qofrbA-iCFDDdwSIZ17E2h3ws9lqguFXn2r1IHjSuR~ji8FMx1OSsqmdFdQuupS1WR50GcMLL25L0BbXmp2KxPIubmM9Mta224lBzY-9Gs-T~HHKZcrzeC5LDLDDCNw1EfV~b5uE~h7V8N0MAWWXWFcy1BA90cqfaVVfEHkge1ETNZEV7c7DzJVPZsTwo36wDjyGwgIn6WmougE8buT7FMWASVmFYTEeKhD6qZ~jIVPZprYozmUkhXXw__&Key-Pair-Id=KUT5TJCACFTXG","Interim Finance Director Shree Fatman told the City Council on April 15 that Hayward’s general fund faces an estimated structural shortfall and that corrective action will take years.

Fatman summarized current estimates: general-fund revenue for FY 2025–26 is projected at about $218 million while projected general-fund expenses total roughly $230 million, producing a projected deficit that staff currently estimate could be on the order of $12 million next year. “This is not a balanced budget,” Fatman told the council. “This is not something that’s not solvable. It just will take time and take some measured and thoughtful approaches to get there.”

Why it matters: roughly 80% of the city budget is personnel costs, and recent salary and benefits commitments are driving increased baseline expenses. Fatman recommended program-based prioritization and a new fall review process to assess course corrections earlier than the traditional midyear review.

Measure C / K1 capital math: staff also presented Measure C and Measure K1 revenue and obligation projections tied to major capital candidates. Director Mary O’Meary (presentation lead for capital projects) summarized the revenue picture and the council’s capital list:

- Measure C/K1 current annual revenue (midpoint) is roughly $18 million–$22.9 million per year in the near term; an estimated midyear position cited $36.9 million as a multiyear reference point. Current operating obligations charged to the measure are about $8.0 million; capital expenditures and debt service further constrain pay‑as‑you‑go capacity.
- Major capital estimates on the council’s priority list include a new Public Safety Center (staff estimate $200–$250 million; estimated annual debt service if financed at $250M ~ $16.2M), a Corporation Yard rehabilitation (estimated $140M total; about $70M net to Measure C after enterprise-share assumptions; annual debt service ~$4.5M), a new Wicks Branch library (estimate $50M; annual payment ~$3M), a shortfall at the STAC Center (approximately $25M missing), Fire Station 9 (approx. $15M), and a pavement‑condition maintenance target of $4.0M per year to sustain a PCI of 76.

Taken together, Director O’Meary said the council’s capital list totals roughly $480 million with an annualized debt-service need of just over $30 million — well above the city’s Measure C/K1 midyear capacity. Staff estimated an unfunded gap on the order of $290 million to deliver the full list as currently conceived.

Council reaction and next steps: council members asked for more granular options, including down‑sizing or staging projects and pursuing grant and partnership funding. Several council members emphasized that shovel‑ready projects and partnerships (for example, funding for the STAC Center and library grants) should be prioritized to capture outside dollars. Council members also supported an earlier fall budget review and multi‑year plan to close the structural gap and rebuild reserves.

Reserves: later in the meeting, staff reported $32 million in spendable reserves (about 14% of the target base) with a 20% reserve goal; finance staff emphasized that reserves are at risk absent corrective action.

Ending: staff recommended a program-based prioritization approach and scheduled further briefings, including a May work session and a planned fall revise. No formal budget actions were approved at the April 15 meeting.","Interim finance staff told the council April 15 that Hayward is projecting a structural general fund shortfall and will need multi-year corrective steps. Separately, Measure C (extended by Measure K1) revenue and longstanding capital needs leave a multi‑hundred‑million‑dollar gap for projects the council has identified as priorities.",{"_33":87,"_35":36,"_37":38,"_39":88,"_41":89,"_43":90,"_45":91,"_47":92,"_49":93,"_51":94,"_53":95,"_55":56,"_57":58,"_59":96,"_61":62,"_63":64,"_65":97,"_67":68,"_69":70,"_71":68,"_72":56,"_73":56},6595572,"Hayward staff, residents press council to keep hybrid work policy after city manager directive",171,514000,685000,"/Search/View?dp=1&key=3029302-434d91cccbde3907f8b819dad266dc15&start=514&end=685","https://assets.pipeline.soar.com/3029302-434d91cccbde3907f8b819dad266dc15/thumbnail_514000.jpg","/articles/6595572/Hayward-City/Alameda-County/California/Hayward-staff-residents-press-council-to-keep-hybrid-work-policy-after-city-manager-directive","https://secure.pipeline.soar.com/6595572-84ec79ac37693903fb8f362ca7eeed75/orig.mp4?Expires=1771184836&Signature=OJdf616eKbG2SHncnQrYDAMLh9kl4QtDqn1M~HgKHh1Aw-FExxz72x~OY7~6QuFCFX9cn0KbDcPL3OgRm0m-qI-HjzdPG6nvHXr5mVg4QEfKBJgSKr-rRksPtZ4t~vsCX3FV-9I1OUWScfsfHEvSvJiD6o8Et~Wlnmk6aC3Ua0IicIQ8RhyqPWXNTOiIYAn5Pa2KxCf5x9b3nsN1siiY69JUAoY-dQiRX44UeHUtX1MiolWLyfYmzV37jg8raUorByor3OolBk8rAIeeWFGxHMZPESbnNwRWJLYPrfcsMYSB3y3RZ31kO~KDyw8EbUXGcpFBkEhIKZ0hIa1FnIMSFA__&Key-Pair-Id=KUT5TJCACFTXG","More than a dozen speakers at Hayward’s April 15 joint City Council and redevelopment-successor-agency meeting urged the council and City Manager Alvarez to preserve hybrid work options after an email directive required staff to return to the office full time.

The pleas came during the meeting’s public comment period, when city employees described how a permanent hybrid policy established after the COVID-19 pandemic had become an important part of recruitment, retention and daily service. “I was disheartened to receive an email from the city manager yesterday directing all staff to come back into the office full time,” said Elizabeth Lisonbee, senior planner in the Development Services Department. “The decision was made without consulting staff.”

Why it matters: speakers linked the hybrid schedule to staff morale, retention and service continuity. Several employees — including assistant planners and transportation and community services staff — described long commutes, caregiving responsibilities and productivity benefits they attributed to remote days.

Rick Rivera, an analyst in the Community Services Division, cited peer-reviewed research on hybrid schedules and told the council the literature does not show productivity losses and does show reductions in attrition for hybrid workers. “The experimental group, which was provided a hybrid work schedule, experienced a 33% reduction in overall attrition,” Rivera said, summarizing a June 2024 study published in Nature.

Several planners described personal impacts. Sachiko Riddle, an assistant planner, said the hybrid option allowed her an hour and a half of evening time with her young son on days she commutes to City Hall: “The flexibility, along with the option to work from home a couple days a week, is what made it possible for me to accept this position.” Colin Patterson, an associate transportation planner, said losing hybrid options would make the city a less competitive employer: “I have nearly an hour-long commute each way… Losing that flexibility makes it much harder to pursue something that’s incredibly meaningful to me.”

City manager response and next steps: Mayor Salinas closed public comment by promising to listen and to work with the city manager and staff. City Manager Alvarez addressed the council and public, saying she had heard the concerns and that the operational shift is intended to “strengthen connections, collaboration, and our ability to serve the public with excellence,” while committing to continued communication with employees.

Council context: speakers asked for a collaborative, data-driven approach rather than a one-size-fits-all directive. Multiple commenters asked the city manager to invite staff to help design measures of service quality and to present data showing where in-person coverage is required and where hybrid arrangements work.

Ending: Council members acknowledged the emails and comments they have received and said they would continue conversations with the city manager and staff; no formal decision to reverse the directive was made at the meeting.","At a special joint meeting April 15, more than a half-dozen Hayward city employees and residents urged the City Council and City Manager to reconsider a recent directive requiring all staff to return to the office full time, saying the change would harm morale and work–life balance and asking for collaborative, data-driven alternatives.",{"_33":99,"_35":36,"_37":38,"_39":100,"_41":101,"_43":102,"_45":103,"_47":104,"_49":105,"_51":106,"_53":107,"_55":56,"_57":58,"_59":108,"_61":62,"_63":64,"_65":109,"_67":68,"_69":70,"_71":68,"_72":56,"_73":56},6595558,"Hayward council unanimously approves consent calendar; motion moved by Andrews, seconded by Mayor Pro Tem Roach",238,1981000,2219000,"/Search/View?dp=1&key=3029302-434d91cccbde3907f8b819dad266dc15&start=1981&end=2219","https://assets.pipeline.soar.com/3029302-434d91cccbde3907f8b819dad266dc15/thumbnail_1981000.jpg","/articles/6595558/Hayward-City/Alameda-County/California/Hayward-council-unanimously-approves-consent-calendar-motion-moved-by-Andrews-seconded-by-Mayor-Pro-Tem-Roach","https://secure.pipeline.soar.com/6595558-02b5e8462858b8b92434f5b6e68edbcc/orig.mp4?Expires=1771184836&Signature=FsrTFsFs1t9JHSXeM7~Tkz4AxOp3kreIQOASCRNsVVsVD4mO6yM5Cqi-RiLWUt5~mes8CVD2B6YuF6uxm8eLx5lJR1vBHctOUEvvg~ajcngtIb2bR0DBrJWcSHrT4GlNJ~MQLVQ0Wc2bANe22U8HyAKfgKctWdgBVg8R6jzCkwnpzpLibgRfOaFfkRJD3tqS~w6OdSViPYRth7UhM7joXu1yk6h55-L9sQBZRstm7oB5fRcYV1wunN9cRQzbDcOwe29DTlbMed88U7vfP2ZKAmnUwbQ1RYfFP5iAYmZl2oBnfrFqKg8STjAoOK2kEDnvr7BmULCJrMGzbxmnD-YyKA__&Key-Pair-Id=KUT5TJCACFTXG","The Hayward City Council moved and approved its consent calendar at the April 15 joint meeting. Councilmember Andrews moved the consent calendar; Mayor Pro Tem Roach seconded the motion. After inviting public comment on one consent item, the mayor closed public comment and announced that, absent objections, the consent calendar would pass unanimously.

Motion and outcome: Moved by Councilmember Andrews; seconded by Mayor Pro Tem Roach. No objections were raised from the dais; the mayor declared the consent calendar approved unanimously.

Context: a member of the public (TJ, representing Hayward Concerned Citizens) spoke on a consent item related to public-safety facility planning and emphasized preference for the Winton Avenue site for a new public-safety center and expansion of the Hayward Animal Shelter. The council then recessed for a scheduled break and later reconvened for the work session.

Ending: the consent calendar vote concluded the meeting’s initial business and preceded a scheduled 15‑minute break and the work‑session agenda.","At the April 15 special joint meeting the council moved and approved the consent calendar without objection. The motion was moved by Councilmember Andrews and seconded by Mayor Pro Tem Roach; the mayor noted that public comment had been opened for a consent item prior to the vote.","actionData","errors"]

Article not found

Hayward’s HEART program to pause Mihoo response while staff redesigns community paramedic model

Hayward finance staff warn of growing general-fund shortfall; Measure C/K1 funding falls far short of capital list

Hayward staff, residents press council to keep hybrid work policy after city manager directive

Hayward council unanimously approves consent calendar; motion moved by Andrews, seconded by Mayor Pro Tem Roach