Michigan launches website to address Social Security issues amid service changes

The Judiciary Committee of the Michigan Legislature convened on April 16, 2025, to address pressing issues surrounding the Social Security Administration (SSA) and its recent operational changes. The meeting highlighted significant concerns regarding the impact of SSA layoffs and office closures on Michigan residents, particularly seniors who rely heavily on Social Security benefits.

During the session, a representative reported that the SSA has undergone substantial changes, including the layoff of approximately 6,000 employees and the closure of six branch offices in Michigan. In response to these developments, the state launched a dedicated website two days prior to the meeting to gather information on the issues residents are facing with their Social Security benefits.

As of the meeting, the website had received 26 complaints, including 30 cases of individuals not receiving their checks, 15 instances of late payments, and 28 reports of incorrect payment amounts. Additionally, 53 individuals reported difficulties in reaching the SSA for assistance. A notable anecdote shared involved the state's solicitor general, who experienced a five-hour wait on the phone only to be told she needed to visit an office in person for help.

The committee expressed deep concern over these issues, particularly the potential hardships faced by seniors who depend on Social Security for their basic needs, such as paying bills and purchasing groceries. The representative emphasized the importance of ensuring that residents receive the benefits they are entitled to, stating, "This is our money. We did pay into this system."

To facilitate reporting and address these issues, the committee encouraged residents to visit the website at mi.gov/agfederalactions, where they can find resources and submit their experiences. The committee is prepared to take further action, including potential legal measures, if a significant number of complaints arise from Michigan residents.

In conclusion, the meeting underscored the urgency of addressing the challenges posed by the SSA's operational changes and the need for effective communication and support for affected individuals, particularly the state's vulnerable senior population. The committee remains committed to monitoring the situation and advocating for the rights of Michigan residents.