The Carpinteria Valley Water District Board convened on April 10, 2024, to address several key issues, including customer credit requests and board appointments.

One of the main topics discussed was a customer credit request for account number 1111550509. The request was for $445.50 due to a significant water bill incurred after a storm caused damage to a water line on the customer's property. The board noted that the customer had not been aware of the water loss because the break occurred in a canyon, making it difficult to detect. The board approved the credit, contingent upon the customer signing up for the district's ion water alert system, which is designed to notify users of water pressure changes.

In addition to the credit request, the board appointed Lisa Silva as the new Board Secretary. This decision was made unanimously, reflecting the board's confidence in her capabilities.

The meeting also included a brief update on a letter approved by the board, which will be sent to the California Department of Fish and Wildlife regarding a study on the Southern California steelhead.

Overall, the meeting highlighted the board's commitment to addressing customer concerns and ensuring effective communication within the community.