Consumer Protection warns Utah residents about tech support scams targeting elderly

Tech support scams are on the rise in Utah, prompting urgent warnings from state officials during a recent government meeting. These scams often manifest as alarming pop-ups or phone calls claiming that a person's computer has been hacked or compromised. Scammers create a false sense of urgency, urging victims—especially the elderly—to act quickly to resolve the supposed issue.

One common tactic involves scammers claiming they have detected illegal activity on a victim's computer, threatening to alert authorities unless immediate action is taken. This pressure can lead individuals to provide personal information, download harmful software, or even share credit card details to "fix" the problem.

A poignant example shared during the meeting highlighted the emotional toll of these scams. A participant recounted how her mother nearly fell victim to a tech support scam, prompting a frantic call for help. The participant emphasized the importance of remaining calm and advised others to avoid reacting with anger when loved ones find themselves in similar situations. Instead, she recommended shutting down the computer and seeking professional assistance before taking any further action.

Utah officials are encouraging residents to educate themselves about these scams. Resources are available through the Division of Consumer Protection at dcp.utah.gov and scams.utah.gov, where residents can learn how to protect themselves from fraud. The state is actively promoting awareness campaigns to help individuals recognize the signs of tech support scams and take proactive measures to safeguard their information.