National Grid prepares Nantucket for smart meter installations by spring 2026

The Nantucket Select Board convened on April 16, 2025, to discuss significant advancements in the island's energy infrastructure, particularly the rollout of smart meters by National Grid. This initiative aims to enhance energy management and customer engagement, addressing both current needs and future demands as Nantucket prepares for a busy tourist season.

The meeting highlighted that approximately 24,000 smart meters have been installed over the past six months, with a forecast to complete the project by early 2026. This rollout is expected to cover nearly all residential and commercial customers, with a few exceptions for larger entities like hospitals and schools that have more complex requirements. The Select Board emphasized the importance of community engagement in this transition, noting that many residents may not recognize the benefits of the new technology.

National Grid representatives outlined a comprehensive customer education strategy, which includes a 90-day outreach campaign prior to meter installations. This campaign will utilize various media channels, including radio and social media, to inform residents about the benefits of smart meters, such as real-time energy usage tracking and potential cost savings. The installation process itself is designed to be minimally disruptive, with power outages expected to last no more than a few minutes.

A key feature of the smart meters is their ability to provide detailed energy usage data, allowing customers to monitor their consumption patterns and adjust their habits accordingly. This data can help residents manage their energy budgets more effectively and identify peak usage times. The introduction of an app that tracks appliance-level energy consumption is also in development, promising to enhance user engagement and awareness.

Concerns regarding privacy and data security were raised during the meeting. National Grid assured attendees that while the meters collect usage data, this information is anonymized and encrypted, ensuring customer privacy. Residents will have the option to opt out of certain features if they have concerns about data sharing.

The discussion also touched on the potential for integrating smart appliances and energy management tools into homes, which could further optimize energy use and reduce costs. The Select Board recognized the importance of these advancements in supporting Nantucket's sustainability goals and enhancing the overall quality of life for residents.

In conclusion, the Nantucket Select Board's meeting underscored a pivotal moment in the island's energy management strategy. The successful implementation of smart meters is anticipated to not only improve energy efficiency but also foster a more informed and engaged community. As the project progresses, ongoing communication and education will be crucial to ensure residents understand and embrace the benefits of this new technology.