Ventura County 211 celebrates 20 years of connecting residents with essential services

At the recent Simi Valley City Council meeting, the spotlight shone on the vital services provided by 211, a free, three-digit number connecting residents to health and human services across Ventura County. Celebrating its 20th anniversary, 211 has become a lifeline for the community, with approximately 58,000 unique residents reaching out for assistance last year alone.

The presentation highlighted the extensive resources available through 211, which curates over 2,000 services, ensuring accurate and up-to-date information. Last year, Simi Valley residents made around 2,100 calls to 211, primarily seeking information about housing—a pressing issue in the community. Notably, 600 of these calls were from individuals reaching out for help for the first time, indicating a growing need for support among families facing challenges.

The 211 service is not only a resource for immediate assistance but also plays a crucial role during disasters. The recent mountain fire, which displaced approximately 380 households, showcased the importance of 211 in coordinating support for affected families, addressing long-term needs such as housing and mental health services.

In addition to disaster response, 211 offers specialized programs, including support for those affected by public safety power shutoffs and a tobacco cessation initiative that boasts better outcomes than traditional healthcare methods. The service also assists individuals with transportation challenges, ensuring they can access necessary resources.

Council members expressed gratitude for the service's impact and discussed the importance of data collection to better understand community needs. The meeting underscored the critical role 211 plays in Simi Valley, providing essential support to residents in need and adapting to the evolving challenges faced by the community. As the city continues to navigate these issues, the 211 service remains a cornerstone of public health and safety in Ventura County.