County proposes virtual queuing software to streamline public service visits

During the McPherson County Board of County Commissioners meeting on April 14, 2025, a significant proposal was introduced aimed at improving the efficiency of services in the county's new building. The discussion centered around implementing a virtual queuing software designed to streamline the experience for residents seeking various county services, particularly during busy periods like early voting.

The proposed software would allow constituents to join a virtual line from their smartphones or computers, providing them with estimated wait times and alerts when it is their turn to enter the building. This system aims to reduce long wait times that have been observed, especially during peak times, such as the end of the month and early voting sessions. The initiative was inspired by a similar system currently in use in Reno County, which has reportedly enhanced service efficiency.

Key features of the software include the ability to manage both virtual and walk-in customers simultaneously, ensuring a fair order of service. It also offers appointment scheduling capabilities, allowing residents to book time with specific county officials, which syncs with their Outlook calendars. This flexibility is expected to alleviate confusion for visitors navigating the new building.

The software is web-based, meaning minimal new hardware is required, as existing equipment can be repurposed. The initial implementation cost is estimated at $6,900, with annual subscription fees of $4,500 thereafter. The clerk's office and the county treasurer's office have expressed support for the proposal and are considering sharing the initial costs through their technology funds.

In addition to improving service delivery, the software will enhance security by tracking who is in the building at any given time, which could be crucial in case of emergencies. The commissioners discussed the potential for evaluating the software's effectiveness after the first year, with the possibility of expanding its use to other departments based on demand.

This initiative reflects the county's commitment to enhancing public service delivery and ensuring a smoother experience for residents as they access essential services in the new facility. The board's decision on the proposal will be pivotal in shaping how constituents interact with county services moving forward.