Nampa considers electronic billing to improve utility management amid slow software upgrades

The City Council of Nampa, Idaho, convened on April 23, 2025, for its Annual Department Update focused on Water Resources and Utilities. The meeting highlighted ongoing efforts to improve utility billing processes and the challenges faced in upgrading software systems.

The session began with a discussion on the transition to a new billing software. The current system, Springbrook, is outdated and requires an upgrade to enhance efficiency. The council acknowledged that this upgrade has been a slow process, but it is deemed necessary. The goal is to implement monthly billing, which would require significant planning and resources. Council members expressed appreciation for the staff's efforts in navigating these challenges.

A key point raised during the meeting was the low adoption rate of electronic billing among residents. Currently, only about 12% of the 37,000 customers utilize electronic billing options. Council members discussed the potential for requiring electronic statements while considering the needs of senior citizens and those without internet access. Plans for a kiosk to assist residents in transitioning to electronic billing were mentioned.

The council also considered the financial implications of continuing paper billing. Discussions included the possibility of introducing a fee for those who prefer to receive paper statements, as mailing costs are rising. The council plans to meet with the mayor to finalize these changes and ensure they are communicated effectively to residents.

In conclusion, the meeting underscored the city's commitment to improving utility services while addressing the challenges of outdated systems and low electronic billing participation. The council aims to enhance customer experience and operational efficiency in the coming months.