Norman disability advocates demand more subscription rides and local scheduling for Embark services

The Community Planning & Transportation Committee meeting held on April 24, 2025, in Norman, Oklahoma, focused on critical issues surrounding transportation services for individuals with disabilities and the elderly. A significant portion of the discussion centered on concerns regarding the Americans with Disabilities Act (ADA) violations related to long wait times for bus services, which can exceed three hours. Attendees expressed fears of potential class action lawsuits and formal complaints to the federal Department of Justice due to these violations.

Participants highlighted the need for improved scheduling, particularly for individuals requiring subscription services. Many users of the transportation service, including professionals with disabilities, reported difficulties in securing timely rides for work and medical appointments. The current system's limitations were attributed to a lack of available slots, drivers, and buses, leading to increased stress for both passengers and drivers.

A key request from the community was to reinstate local schedulers in Norman, as the current arrangement has them based in Oklahoma City, complicating communication and response times. Attendees urged for dedicated buses for subscription services and greater autonomy for drivers to make real-time scheduling adjustments.

Additionally, the group called for the revival of the monthly passenger liaison advisory committee to facilitate ongoing dialogue between passengers and transportation staff. They also proposed monthly informational meetings at local wellness centers to enhance communication about services and address passenger concerns.

The committee acknowledged the issues raised and expressed a commitment to discussing potential solutions, including the incorporation of these requests into the upcoming contract renewal with Embark, the transportation service provider. The meeting concluded with a promise to continue addressing these concerns to improve transportation services for all residents in Norman.