Newton IT Department Enhances Cybersecurity and Cloud Computing Initiatives

The Programs & Services Committee meeting held on April 24, 2025, in Newton City, Massachusetts, focused on the achievements and future plans of the city's Information Technology (IT) department. The meeting highlighted the department's commitment to enhancing technological infrastructure and cybersecurity measures, as well as its ongoing support for various city departments.

The IT department, which has evolved significantly since its restructuring in 2014, has established itself as a vital resource for the city. It provides essential tools and infrastructure that enable all departments to function effectively. The department's collaborative approach has garnered appreciation, even from those departments with their own IT staff, who benefit from the comprehensive support offered.

A key discussion point was the department's proactive stance on cybersecurity. Recent experiences, including a significant brute force attack that resulted in millions of attempted breaches, underscored the importance of robust security measures. The department is advocating for the creation of a dedicated cybersecurity specialist position to enhance its capabilities in monitoring and protecting the city's network.

Looking ahead, the IT department plans to transition to cloud-based computing, which will reduce the need for on-premises equipment and allow for more efficient management of resources. This shift is expected to improve various municipal operations, including financial systems and data storage solutions.

The meeting also touched on the integration of artificial intelligence (AI) into city services, with initiatives already underway, such as an AI-driven chatbot for public services. The department aims to leverage AI to improve urban planning, traffic management, and overall service delivery to residents.

In closing, the meeting marked a significant transition for the IT department, as the current chief information officer prepares to step down, passing the leadership to Gregory Insaldi, who has been a dedicated member of the team since 1997. The committee expressed gratitude for the outgoing CIO's contributions and confidence in Insaldi's ability to lead the department into the future.