API team enhances fire department operations with GIS data and software management

In the bustling heart of Syracuse City Hall, a pivotal discussion unfolded during the Office of Analytics, Performance and Innovation (API) Budget Hearing for Fiscal Year 2025-26. As city officials gathered, the air was charged with anticipation over how technology and data could reshape municipal operations and enhance service delivery.

At the forefront of the conversation was the API team's commitment to optimizing software usage across city departments. A key player in this initiative, Craig, a member of the API team, emphasized their proactive approach to evaluating software applications. "We don’t just pick and choose solutions," he stated, highlighting their method of addressing root problems rather than merely applying temporary fixes. This strategy has already yielded tangible results, such as the recent retirement of Lucidchart, a software previously used for creating organizational charts. By transitioning to Microsoft 365’s Visio, the city saved $10,500, showcasing a small but significant victory in budget management.

The discussion also featured insights from Dan Downs, the First Deputy Chief of Fire, who shared his experiences working with the API team. Despite his initial frustrations with their decisions, he acknowledged the value of their data-driven approach. Downs recounted how the API team helped develop a program that improved efficiency in managing snow-covered fire hydrants, allowing crews to track which hydrants had been cleared. This innovation not only streamlined operations but also underscored the importance of collaboration between departments.

As the meeting progressed, the API team reiterated their ongoing commitment to engage with every department, ensuring that their needs are met while maintaining fiscal responsibility. The appetite for this collaborative approach was palpable, with officials eager to explore how data analytics could further enhance city services.

In conclusion, the API Budget Hearing illuminated a path forward for Syracuse, where technology and data analytics are not just tools but essential partners in fostering a more efficient and responsive city government. As discussions continue, the potential for innovation remains vast, promising a future where every dollar spent is maximized for the benefit of the community.