Oregon Small Business Assistance streamlines customer inquiries with new efficient practices

In a recent meeting of the Oregon House Committee on Economic Development, Small Business, and Trade, significant discussions highlighted the evolving role of the Office of Small Business Assistance (OSBA) in supporting local entrepreneurs. The OSBA reported a notable drop in casework, assisting 995 customers in 2024, down from previous years. This decline is attributed to a strategic shift in how the office handles inquiries, directing many business registration questions to the appropriate agency, thereby streamlining the process for business owners.

The OSBA emphasized its commitment to improving efficiency and effectiveness in serving small businesses. "We need to have a conversation about what the whole enterprise of the state of Oregon looks like in relation to the ecosystem of serving small businesses," stated a committee member, underscoring the need for better coordination among various agencies.

Interestingly, for the first time, the OSBA received more inquiries about federal programs than state agencies, largely due to questions surrounding the Corporate Transparency Act and federal tax processes. This shift indicates a growing complexity in the regulatory landscape that small businesses must navigate.

The committee also discussed the importance of collaboration among different state agencies, noting that many inquiries involve multiple departments. The OSBA aims to connect customers with the right resources, often referring them to agencies like the Department of Revenue or the Oregon State Bar for legal advice.

As the meeting concluded, the committee members recognized the need for ongoing dialogue to enhance the support system for small businesses in Oregon, ensuring that entrepreneurs receive timely and effective assistance as they navigate the challenges of starting and running their businesses.