Yavapai County plans to enhance permitting processes amid population growth challenges

Yavapai County officials are grappling with the challenges of rapid population growth, which is straining resources and services across the region. During a recent Board of Supervisors meeting, leaders highlighted the increasing demand for development services, noting a surge in code compliance cases and a rise in both residential and commercial permit reviews.

The county has seen a notable influx of new residents, leading to a complex landscape of permitting requests that include newer technologies and construction methods. This growth, while welcomed, presents unique challenges, particularly as outdated zoning ordinances complicate the approval process.

To address these issues, the county is exploring options to replace its current online permitting system, CitizenServe, which has been in use since just before the pandemic. Officials are assessing whether newer software solutions could better serve the community's needs. They are also focused on streamlining permitting processes through technology, including remote video inspections and instant permitting.

In addition to technological upgrades, the county is committed to enhancing staff training and retention. Development services staff have undergone customer service training, and ongoing professional development is now a key component of performance evaluations. This focus on training aims to ensure that the team is well-equipped to handle the increasing demands of a growing population.

As Yavapai County continues to evolve, officials are determined to manage growth responsibly while improving service delivery for residents. The anticipated changes in permitting processes and staff development are expected to play a crucial role in meeting the challenges ahead.