Baltimore restoration companies oppose new restrictions on disaster response access

On May 1, 2025, the Baltimore City Council convened a hearing focused on public safety, where significant concerns were raised regarding proposed restrictions on access to disaster sites. The discussions highlighted the critical role of restoration companies in emergency response and the potential negative impacts of the new regulations on community safety and recovery efforts.

Landon Carabares, president of Carabaras Restoration, voiced strong opposition to the proposed measures, which would limit access to properties through yellow tape and impose solicitation bans. He argued that such restrictions could hinder timely disaster response, increasing risks of structural damage, mold growth, and public health threats. Carabares emphasized that licensed restoration professionals are essential for immediate mitigation efforts, and blocking their access could leave communities vulnerable during critical recovery periods.

Jeffrey Gold, a public adjuster, suggested a compromise based on a previous system that allowed professionals to obtain fire line passes, enabling them to assist without interfering with emergency services. He stressed the importance of defining clear guidelines for when professionals could enter disaster sites, ensuring that they could provide necessary support while respecting the authority of fire departments.

John Bostwick, owner of ServiceMaster of Baltimore, echoed these sentiments, arguing that the proposed bill would infringe on homeowners' rights to choose their service providers during emergencies. He highlighted the contractual obligations of insurance policies that require prompt action to mitigate damage, warning that delays could lead to increased insurance rates and further complications for affected families.

Neil Khan, representing Goodman Gable Gould, expressed a nuanced view, indicating partial support for the bill if it included regulations that would protect homeowners from bad actors in the industry. He also pointed out the need to differentiate between residential and commercial properties in the legislation, as the dynamics of recovery can differ significantly between the two.

The hearing concluded with a letter from Matthew Koster, president of the firefighters union, who objected to the proposed restrictions, emphasizing that the voices of firefighters should be directly represented in discussions about public safety.

The council's deliberations reflect a broader concern for balancing public safety with the need for effective disaster recovery. As the city considers these regulations, the implications for homeowners, restoration companies, and emergency responders remain a focal point of community interest. The council is expected to continue discussions on this matter, weighing the need for order against the urgency of recovery efforts in the wake of disasters.