Columbus Georgia updates 311 app to enhance citizen access and service requests

The Columbus, Georgia City Council held a work session on April 29, 2025, focusing on infrastructure updates and enhancements to the city's 311 service. The meeting began with a report on ongoing infrastructure projects across Columbus, highlighting significant developments and improvements. The Mayor concluded this segment, noting the extensive work being done throughout the city.

Following the infrastructure update, Danielle Frasier presented an overview of the 311 service, which was initially implemented on March 11, 2020. Frasier emphasized the modernization of the QAlert Columbus 311 app, which has been updated to improve user experience based on citizen feedback. Key enhancements include a new search bar, links to inspections and codes platforms, and a drop pin feature for location identification.

Frasier reported that the app's functionality has evolved since its launch, with features such as emergency notifications, council agendas, and a knowledge base for frequently asked questions. The presentation included statistics on work orders submitted through the app, noting that bulk waste requests were the most common. Frasier urged citizens to utilize the app or call 311 for bulk waste pickups to ensure efficient service.

The session also introduced a new electronic database for council referrals, allowing council members to track and review their requests more effectively. Frasier guided attendees on how to access this feature through the city's website.

Overall, the meeting underscored the city's commitment to improving communication and service delivery through technological advancements, with a focus on enhancing citizen engagement and responsiveness. The council plans to continue monitoring these initiatives and will provide further updates in future sessions.