[{"_1":2,"_100":-5,"_101":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,76,88],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},"mediaId",6257079,"mediaKeyId","3155085-fd6db9c9d0e0ad62898f41887545e4bb","parentId",3155085,"title","GovOps describes GenAI call-center assistant and a state-hosted digital assistant pilot","audioSeconds",161,"startMs",1252000,"endMs",1413000,"viewUrl","/Search/View?dp=1&key=3155085-fd6db9c9d0e0ad62898f41887545e4bb&start=1252&end=1413","thumbnailUrl","https://assets.pipeline.soar.com/3155085-fd6db9c9d0e0ad62898f41887545e4bb/thumbnail_1252000.jpg","articleUrl","/articles/6257079/California/GovOps-describes-GenAI-call-center-assistant-and-a-state-hosted-digital-assistant-pilot","mediaUrl","https://secure.pipeline.soar.com/6257079-ae823068e48f692758c91434a225636a/orig.mp4?Expires=1771185444&Signature=HEzc4Zn6~qBUP6NDL5g3RnKGF6kg5afcIMVg9YPLjd7-EimBsiE1yevKQnsIN1xh4qwfhchRbW7Sl3bErKPP0FkL952ZIGyQBkStkUd~iOPLuwboBQg~bzye9-PK-IXY0F3GBlWF0JSZiOq2AvzKm0eXtoevkOJPuVWoxuWgRDWDZLM2rGVxjK6Ruv0Pwm1eMCCmByLuQ-1BJWxW3C23CNEcLt-sXU960ModDjfqZnD1q7EcFnokqOylP2sXYLkScebsYu27SNowDJ8NuD6yb0d0yPhiCF9n5OoNI3Yyay1~gTs5mKUKAK1sBJK93VDnPb7iHXid5iHM2zt~I~3scQ__&Key-Pair-Id=KUT5TJCACFTXG","author","Office of the Governor","date","2025-04-30T07:57:55.933Z","article","Nick Maduras, California’s secretary of government operations, described ongoing generative AI proofs of concept across state agencies and a pilot of a state-hosted digital assistant that keeps state data inside a managed cloud environment.

Maduras said eight proofs of concept have run across state departments since the governor’s generative AI executive direction in 2023. One tool developed for the California Department of Tax and Fee Administration listened to taxpayer calls in a secure environment and searched tax guidance to suggest answers to call-center operators, he said. \"It would listen along to the call in a secure environment and, immediately search through thousands and thousands of pages of California tax law, to suggest answers to the operators,\" Maduras said.

Why it matters: The secretary framed the tools as productivity aids to shorten call times, assist newer operators and populate taxpayer files with notes to improve future service. Maduras emphasized that the pilot digital assistant will run in the state's highest-managed secure cloud and that \"no state data leaves the state's secure environment\" during testing.

Maduras said the initial phase involved tightly scoped tools; the next phase will distribute more general-purpose tools to state employees so they can discover productive uses. He did not announce new legislation or a formal procurement award during the event.

What's next: The state plans to onboard additional departments to the secure digital assistant pilot and evaluate how generative AI tools can improve service delivery. Officials said lessons from the CDTFA proof of concept will guide broader rollouts.","mediaType","Video","parentTitle","Governor Newsom Announces First-in-the-Nation Government Efficiency Efforts","oneSentenceSummary","Secretary of Government Operations Nick Maduras described proofs of concept using generative AI in call centers and a secure state digital assistant pilot to help state employees summarize and analyze data without state data leaving secure cloud environments.","taxTitle","Office of the Governor, Other State Agencies, Executive, California","taxId",76736,"location","California","headline","","shortSummary",{"_33":77,"_35":36,"_37":38,"_39":78,"_41":79,"_43":80,"_45":81,"_47":82,"_49":83,"_51":84,"_53":85,"_55":56,"_57":58,"_59":86,"_61":62,"_63":64,"_65":87,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6257084,"California transportation officials say generative AI will speed identification of traffic bottlenecks and target vulnerable users",295,878000,1173000,"/Search/View?dp=1&key=3155085-fd6db9c9d0e0ad62898f41887545e4bb&start=878&end=1173","https://assets.pipeline.soar.com/3155085-fd6db9c9d0e0ad62898f41887545e4bb/thumbnail_878000.jpg","/articles/6257084/California/California-transportation-officials-say-generative-AI-will-speed-identification-of-traffic-bottlenecks-and-target-vulnerable-users","https://secure.pipeline.soar.com/6257084-2e517c065fb592347921cb5849579c57/orig.mp4?Expires=1771185444&Signature=Zc~eUohk-vHBHBwZHBPD~ONvgR6LaSwqjENcoqtgdbYoIBmTNnv-l7o3p5hUqGhhbzC9Yu0ACUYX7hRZQQCKTuqa9npUF1Q96uN6qoffGr6NfX2cgBqbXU-DluewCy7UvEVoMW9UNSyyqf4Ot3HdXCm2AA7o76Uxp8N886xyS8cvqYUsknUIxMTnoPoYOpwWw4xAgJP9FllluygAytHdPL4nL1kXDIXOi6031EBxpnpYmWemrSqakr4gDfAA-dwyMX--tQTHAym-I0l7iMdEIXxgfjYPRtAGga-BFRUBHJAxSFFOIUbm7zFGWfSWUe0PBNRBQxB0ZMPXWN3Y73~F2Q__&Key-Pair-Id=KUT5TJCACFTXG","California Transportation Secretary Toks Omi Shakin said the state will use generative AI to help identify traffic bottlenecks and propose solutions more quickly, and to address safety for pedestrians and bicyclists.

Shakin told an audience in Downtown Los Angeles that major Caltrans projects typically take 12 to 14 years from start to finish and that generative AI could shorten analytical timelines. “Sometimes what takes months to do, it could take 2 or 3 months to identify solutions sometimes. 2 to 3 months will turn into 2 to 3 days of work once we start to use the generative AI tools,” Shakin said.

Why it matters: Shakin framed the technology as a tool to speed up staff work that now takes months, allowing agencies to evaluate and propose mitigation steps faster. She identified two initial focus areas: traffic management statewide and “vulnerable users” — pedestrians and bicyclists — who account for a notable share of road fatalities.

Shakin cited traffic and safety figures to illustrate urgency. “Nearly 10 people a day die using the transportation system in our state. Nearly 30% of them are vulnerable users,” she said. She added California has more “super commuters” than any other state, with “more than 300,000 people” who commute 90 minutes in one direction.

The transportation secretary also referenced past efficiency mandates, including SB 1 and a cited annual $100,000,000 efficiency-savings requirement tied to prior work; Shakin said the department has exceeded that target in some years. She did not announce a regulatory change or a new funding appropriation for AI projects during the event.

What's next: Shakin said transportation staff will pilot generative AI tools to identify congestion points and propose interventions; no formal procurement outcome or vote was announced at the event. Officials said the work is part of wider state efforts to expand generative AI pilots under the governor’s executive direction.","Transportation Secretary Toks Omi Shakin described two initial generative AI projects — traffic management and protecting vulnerable road users — and cited long project timelines and traffic fatality statistics to justify faster analytical tools.",{"_33":89,"_35":36,"_37":38,"_39":90,"_41":91,"_43":92,"_45":93,"_47":94,"_49":95,"_51":96,"_53":97,"_55":56,"_57":58,"_59":98,"_61":62,"_63":64,"_65":99,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6257089,"California expands deliberative platform and generative AI pilots to shape wildfire recovery",1443,464000,1907000,"/Search/View?dp=1&key=3155085-fd6db9c9d0e0ad62898f41887545e4bb&start=464&end=1907","https://assets.pipeline.soar.com/3155085-fd6db9c9d0e0ad62898f41887545e4bb/thumbnail_464000.jpg","/articles/6257089/California/California-expands-deliberative-platform-and-generative-AI-pilots-to-shape-wildfire-recovery","https://secure.pipeline.soar.com/6257089-967ac53c524e7049730816e1d853e1fd/orig.mp4?Expires=1771185444&Signature=Yeqgo0KLZYjWl~xEHzHZw3Pi-JWmW8F6DqCPY5vE~ugEvuMPJdUGb3e81TolqMaGXHPLZR~93e~aK9knq3SFaLTlTQpT4WLxJ8tXgV-3yBNE8rKwJnPBwsqt7fZqFqpUbeyV-RtGxnbIod4bghbbBmJLbGwxCznFdNRwgerWWTUM6414YoFnMrCBuSQCXw1saO8yeCRp7zAJjq7sevDtzJD~uqaDqlHvWg1OPpVcws4gDOQvSKo4-wFUxITeaktU4i4J-f1CKnlnLKVFdrohv0XUJG2mP6aRn-5fb964b47zNuzO-aeIQxnMKfmWMkNvxr4hzTLIHVDEYvcIa6EPpg__&Key-Pair-Id=KUT5TJCACFTXG","Governor Gavin Newsom announced at an event in Downtown Los Angeles that the state is expanding a deliberative civic platform, engaged.ca.gov, and scaling generative AI pilots across multiple agencies to incorporate citizen input into decisions such as wildfire recovery.

The effort pairs a deliberative process developed with the Carnegie Endowment for International Peace and examples from Taiwan with generative AI tools intended to summarize public input and “close the loop” so participants can see how their ideas influenced policy. \"We have a 28% conversion rate to people that signed up to people that are participating in it, industry standards about 5%,\" Newsom said, citing early participation metrics for the platform.

Why it matters: The administration says the platform is intended to move beyond one-time polls and town halls by creating deeper, two-way deliberations that produce concrete recommendations for policymakers. The initial use is to collect and refine community recommendations for wildfire recovery in Altadena and the Palisades; Newsom said the deliberative process is expected to conclude \"in about 5 to 6 weeks.\" If the model is successful, officials said they intend to apply the approach to other policy areas.

Carnegie Endowment President Tino Cuellar and Taiwan’s Audrey Tang described the approach and international precedents. Tang, who represented Taiwan’s digital participation efforts, said generative AI can help identify common ideas and \"discover the uncommon ground\" between polarized viewpoints and cited Taiwan’s use of deliberation to shape policy. Tang said that in Taiwan a short deliberative process produced concrete proposals that were checked with stakeholders and led to legislation to limit fraudulent online advertisements.

Newsom and officials said the platform does not replace expert input; rather, it is intended to integrate public deliberation with scientific and technical expertise. The governor emphasized partnering with state employees and labor: he noted SEIU Local 1001 helped design the approach and described the work as being done \"with\" state workers, not \"to\" them.

Officials did not announce a new law or regulatory change at the event. Instead, they described this expansion as a combination of an existing executive branch directive on generative AI and procurement reforms described as \"RFI 2,\" a sandbox-style process to let vendors and agencies iterate. Newsom and other speakers said the platform has already engaged thousands of Californians on the wildfire topic but did not provide a complete participant count.

What's next: The administration plans to expand the pilots to more departments and to keep testing how generative AI can summarize public input and provide feedback loops showing how citizen suggestions influenced decisions. No formal vote or legislative action was announced at the event.

","Governor Gavin Newsom announced an expansion of engaged.ca.gov and statewide generative AI pilots in Downtown Los Angeles, saying the platform will use deliberative methods and AI to gather citizen input for wildfire recovery in Altadena and the Palisades.","actionData","errors"]

Article not found

GovOps describes GenAI call-center assistant and a state-hosted digital assistant pilot

California transportation officials say generative AI will speed identification of traffic bottlenecks and target vulnerable users

California expands deliberative platform and generative AI pilots to shape wildfire recovery