[{"_1":2,"_111":-5,"_112":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,75,87,99],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},"mediaId",6253498,"mediaKeyId","3180643-4e1ae16a66af0e36622661e2bfb64dfa","parentId",3180643,"title","LaSalle County IT secures $71,057.58 AT&T credit after billing errors; third‑party management considered","audioSeconds",107,"startMs",470000,"endMs",577000,"viewUrl","/Search/View?dp=1&key=3180643-4e1ae16a66af0e36622661e2bfb64dfa&start=470&end=577","thumbnailUrl","https://assets.pipeline.soar.com/3180643-4e1ae16a66af0e36622661e2bfb64dfa/thumbnail_470000.jpg","articleUrl","/articles/6253498/LaSalle-County/Illinois/LaSalle-County-IT-secures-7105758-ATT-credit-after-billing-errors-thirdparty-management-considered","mediaUrl","https://secure.pipeline.soar.com/6253498-aa62e3bbfce8aa0ecbe51e7d23263c66/orig.mp4?Expires=1771160100&Signature=WeUJgPev56ktU2x-zHDepXPsANDd~YBzC5re44U3IYeWOOH5tWnkUe9nqB2A4aH3F2ySIwAzk6Gl8AvxzR7INvewnJiPOVBwAyfabIo1LGBkqz5-lw10TT72QRqvwBvOW~mP0VNl7wnsY7s60h4LQ2x9AKkmzaOgahWoNVLe030pNb5XzjVJsj4u5LphoOy8AU8KOOFrBQtUsr1obykWfRKajr6efRXUd9ow24v1BPgXVOq6WY6iP8MopZ1McKA2oc~TXEm7Yl2rxLfLFmauiAPaFV8F6BhRxrlz1sWrggIei87Enztvj0XfnRaGSMsIgOUInpztt3Hqq~m5FIowXg__&Key-Pair-Id=KUT5TJCACFTXG","author","LaSalle County, IL","date","2025-05-02T16:48:58.067Z","article","At the May 20, 2025 IT and Central Services Committee meeting, John (IT staff) told members that after 14 months of disputes and two complaints to the Better Business Bureau, AT&T issued a $71,057.58 credit for prior billing errors.

\"We received a credit of $71,057.58, which now puts us on the credit side by a couple thousand,\" John said. He described long-running problems with AT&T billing that required persistent follow-up and said he would avoid cutting a county check and instead allow the credit to reduce future charges.

John told the committee the county has considered using third‑party billing managers to audit and simplify bills, but cautioned that such firms often repackage AT&T lines and upcharge them. \"What you're doing is those companies are buying it from AT and T and then they're charging you so that $32 line with AT and T is costing you 40 with somebody else because you're paying for them to manage it,\" he said. John said his plan is to stabilize billing for a month or two before asking a third party to audit the accounts.

John also described vendor‑representative turnover that slowed resolution: a representative he had worked with resigned, requiring the county to re-start negotiations with a new rep. He said he was pursuing parts and other items from AT&T tied to separate projects but could not provide firm delivery dates.

The discussion was informational; committee members approved payment of IT bills during the meeting. John said he will continue to work with AT&T and will update the committee on progress.

The credit was the outcome of internal dispute resolution and complaints; no contract award or new vendor agreement was approved at the meeting.","mediaType","Video","parentTitle","IT & Central Services 5-2-2025","oneSentenceSummary","IT staff said a long-standing AT&T billing dispute produced a $71,057.58 credit; the department described repeated billing errors and said third‑party billing managers could clean bills but usually at higher line costs.","taxTitle","LaSalle County, Illinois","taxId",59330,"location","headline","","shortSummary",{"_33":76,"_35":36,"_37":38,"_39":77,"_41":78,"_43":79,"_45":80,"_47":81,"_49":82,"_51":83,"_53":84,"_55":56,"_57":58,"_59":85,"_61":62,"_63":64,"_65":86,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6253503,"Server-room fire-suppression work delayed about three weeks after shipping mix-up, county IT says",110,352000,462000,"/Search/View?dp=1&key=3180643-4e1ae16a66af0e36622661e2bfb64dfa&start=352&end=462","https://assets.pipeline.soar.com/3180643-4e1ae16a66af0e36622661e2bfb64dfa/thumbnail_352000.jpg","/articles/6253503/LaSalle-County/Illinois/Server-room-fire-suppression-work-delayed-about-three-weeks-after-shipping-mix-up-county-IT-says","https://secure.pipeline.soar.com/6253503-4df6140873f80ae2587749326c8a5252/orig.mp4?Expires=1771160100&Signature=PCl1GtPWO2XEuX0v2UVVVqFkrRq9IlXUMA1fVdKRkZucjkab16h7Q9qTs1x-Hk2-cjpejLLhGd9OFUWB9XGlnIIMssFZNSKirGIqwngCmLCcqiSZQcIJIdtW6MiNo65Vni2nA2si7QYRj5N3PTsG1BJs~SSa15BaW0T9So3QAUpEbXVR~OLNKv0R~Ff9pnmk~AV2oYn07Iv7zEX~4JR89Tz-JB-137PLaTX0f92NNPgEJ3Osp04qE3qsUsOUouqYFQnqx9yIqhPu0g92lW-NdI8klUZUsC4PtFYb7XVii~wOkTefSgr2dqx5c3lS93Nw321HxB5ywAnmBh8OUXdZXg__&Key-Pair-Id=KUT5TJCACFTXG","John (IT staff) told the IT and Central Services Committee on May 20, 2025, that a fire‑suppression installation and rack commissioning project was delayed about three weeks after parts shipped from a warehouse arrived on a single semi instead of two and some doors went missing in transit.

John said equipment originally left the supplier on two semis but arrived on one, and a set of doors did not arrive. He said the county used surveillance and shipping photos while working with the carrier, which remanufactured replacement doors. \"We lost about 2 and a half almost 3 weeks waiting on doors to show up because they got lost somewhere in transit,\" John said. He added that the panels are cut to order and required new fabrication, which added manufacturing time.

Because of the delay, the contractor must reschedule to install the fire‑suppression system and commission the server racks; John said he expects to have a more complete update at the next committee meeting once installation dates are set.

This item was discussed as part of the committee's \"old business\" and no formal action or vote was taken at the meeting. The committee requested updates at the next meeting.","IT staff reported a roughly three‑week delay to a fire‑suppression and rack installation project after components were lost in transit and had to be remanufactured.",{"_33":88,"_35":36,"_37":38,"_39":89,"_41":90,"_43":91,"_45":92,"_47":93,"_49":94,"_51":95,"_53":96,"_55":56,"_57":58,"_59":97,"_61":62,"_63":64,"_65":98,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6253507,"LaSalle County IT reports 384,000 external access attempts; added vendor to double-check security scans",445,274000,719000,"/Search/View?dp=1&key=3180643-4e1ae16a66af0e36622661e2bfb64dfa&start=274&end=719","https://assets.pipeline.soar.com/3180643-4e1ae16a66af0e36622661e2bfb64dfa/thumbnail_274000.jpg","/articles/6253507/LaSalle-County/Illinois/LaSalle-County-IT-reports-384000-external-access-attempts-added-vendor-to-double-check-security-scans","https://secure.pipeline.soar.com/6253507-a34cc4053fa1e01cfc644d576e3c3039/orig.mp4?Expires=1771160100&Signature=ig3VXamOfBsmthLYs6mYLL~PD1IDTVYTpXQ5s9Xw2S-80Gfbtpmacig53A~TflZpXdXCaO22npZPX-7sUvXFdDqkXcE6a-DIe7pCLnFbsqOkG6PYbqxAkXGciYCb49ImBHqrWguJjeRPK2HTb50biFK4yPca1Xepy1-hggPa8h4U9GlfkY10IroNwelo6UlvhVjUR-48~vr8AlRQbeUkb2CuIkk3TsfKfEig45zXH-U8N4LmAnnWVbOwUMlz-5IJmGD7D3hLTeHdjZfYuafYb9BgEL5oaBwIklWAXiOCOE3BpLSXpusOkJ2Wwm9zZ1sn3Yl5WJP35jO11TuHHmzEaA__&Key-Pair-Id=KUT5TJCACFTXG","At the May 20, 2025 IT and Central Services Committee meeting, John (IT staff) told the committee an intrusion report logged roughly 384,000 attempts to access the county network in April and said the county hired a second cybersecurity vendor to provide an additional assessment.

John said the county continues to receive regular scans from the Department of Homeland Security and that the additional vendor provides a second set of eyes. \"Homeland security hasn't found anything on our network in the last 6 months,\" John said, adding that the county budgeted for the extra assessment this year.

John told the committee that the intrusion figure reflects external testing being run in conjunction with the county's contracted vendor; he said the large number is why the county sought a second assessment alongside DHS scans. Committee members moved to accept John's report and to pay IT bills; both motions passed by voice vote, recorded as \"all in favor.\" The transcript does not list individual roll-call votes.

John also said the county has received new computers ordered earlier, noting a price change tied to a tariff announcement that was later withdrawn; he said the county paid less than current market prices because the order arrived before the announcement was reversed.

John said he will send the committee the county Visa bill by email for review later the same day.

The committee did not request additional immediate cybersecurity action during the meeting; John said he would provide updates at a future committee meeting if the vendor assessments identify issues.","County IT reported 384,000 external attempts to access the network and said the county contracted a second vendor to supplement Department of Homeland Security scans.",{"_33":100,"_35":36,"_37":38,"_39":101,"_41":102,"_43":103,"_45":104,"_47":105,"_49":106,"_51":107,"_53":108,"_55":56,"_57":58,"_59":109,"_61":62,"_63":64,"_65":110,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6253511,"LaSalle County Central Services reports April printing and postage figures; postage to rise in July",184,77000,261000,"/Search/View?dp=1&key=3180643-4e1ae16a66af0e36622661e2bfb64dfa&start=77&end=261","https://assets.pipeline.soar.com/3180643-4e1ae16a66af0e36622661e2bfb64dfa/thumbnail_77000.jpg","/articles/6253511/LaSalle-County/Illinois/LaSalle-County-Central-Services-reports-April-printing-and-postage-figures-postage-to-rise-in-July","https://secure.pipeline.soar.com/6253511-25f57571a5d6c039dbff138fed90f56d/orig.mp4?Expires=1771160100&Signature=YIo~EqibtpimyBMISVDl~5Lo7XCPPspyDiOJsKRppHM4ytE4h9YM4ILZN9PEIU174KVvE2azMBXDwYbS2ZkS6WwTaq-IaDSpYgVEZbev5MUWIWmex6joHSt5at2-a5AVgEcQC2QOj47oIxiQ364E8J-q0zqVnInrUCkYjPBvcfj8~ibLbNDK3it3xw1OWVuDFNr6iXqYabof8nr7mBY14fSCp2zwjwwoWdwOswGG4C-bbQKDe6aV6UxUI7EnfkE7Z628e3c-P9j2Y~tWoJBRJPA7puPIUlSO5HqvbvdQg-W4q6r7SooE0ISFVWrGSxA5ip7f6y~~yoFlhMxTxwgyZQ__&Key-Pair-Id=KUT5TJCACFTXG","At the May 20, 2025 meeting of the IT and Central Services Committee, Central Services staff Tracy presented April usage and cost figures and said the county will face higher postage and supply costs starting this summer.

Tracy told the committee that Central Services processed 36,824 microfilm documents, 1,400 processed feet, 75,994 scanned images and recorded 52,318 copies from 19 copy machines and 76,156 impressions from three digital printers. She said monthly bills totaled $23,480.66 and reimbursements to the general fund were $1,510.22. Central Services postage for the month was $5,978.29; downtown circuit clerk postage $507.48; county clerk postage $54.97; and regional office of education postage $251.60. She reported a net postage saving of $291.84 and a certified-mail saving of $108.04, plus a $41.75 saving on shipping labels. Toner usage for the period was $9,072.76; toners purchased totaled $11,499, and she reported a total savings of $441.63.

Tracy warned committee members that postage rates will increase in July by 5 cents and that certified-mail costs will rise from $1.48 to $1.58. She said cartridge prices will rise about 10% effective May 4 and that the county’s usual copy paper supplier is closing a mill in Pennsylvania; alternative paper would add roughly $10 per case. \"Postage will be going up in July, 5 cents,\" Tracy said. She added that cartridge costs and paper availability mean Central Services expects higher operating costs in coming months.

Committee members moved to accept the Central Services report and to pay the Central Supply bills. The motions passed by voice vote; the transcript records the outcomes as \"motion passes\" and \"all in favor\" but individual roll-call votes are not listed.

The committee asked no substantive follow-up questions during the report. Tracy said she will report further if additional price lists or cost breakdowns become available.

The report and the bill-payment motions were presented during the committee’s May 20 meeting; members accepted the report and approved payment of the bills.","Central Services presented April usage and costs, reported small postage and certified-mail savings, warned of a July postage increase and higher toner and paper costs.","actionData","errors"]

Article not found

LaSalle County IT secures $71,057.58 AT&T credit after billing errors; third‑party management considered

Server-room fire-suppression work delayed about three weeks after shipping mix-up, county IT says

LaSalle County IT reports 384,000 external access attempts; added vendor to double-check security scans

LaSalle County Central Services reports April printing and postage figures; postage to rise in July