[{"_1":2,"_124":-5,"_125":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,76,88,100,112],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},"mediaId",6251971,"mediaKeyId","3191731-1453c8506b668c17bab13cf2af4b9b21","parentId",3191731,"title","Bureau outlines rulemaking and AB 21‑38 implementation; staff tracking multiple bills affecting movers and licensing","audioSeconds",671,"startMs",4479000,"endMs",5150000,"viewUrl","/Search/View?dp=1&key=3191731-1453c8506b668c17bab13cf2af4b9b21&start=4479&end=5150","thumbnailUrl","https://assets.pipeline.soar.com/3191731-1453c8506b668c17bab13cf2af4b9b21/thumbnail_4479000.jpg","articleUrl","/articles/6251971/California/Bureau-outlines-rulemaking-and-AB-2138-implementation-staff-tracking-multiple-bills-affecting-movers-and-licensing","mediaUrl","https://secure.pipeline.soar.com/6251971-100f8fe7f7ca68b6ee966f60b0b4b573/orig.mp4?Expires=1770587430&Signature=ZSXOIy78iIJjQlZpVYeWayHSvozwEQhhWBzmNME1V88xkOKBY6ftW4NgbKUHPyn0DYdEGgUjtZb1VgiNJUWj-1MXp7UviSSqKsmaJvzjlTDUdwqvbiExH2Z8OnV7bv8o8wMz854gr32GXEatGoAqaI1NSROZazBjitM7Dfc3JwF2W200-pyVw~Ds9uxr4sXnLyMjEIjKPygSoTyFt9H26wMEm0GkKVjuaZYxzHSVKGdjyuHxMBchpnmwJo2zsjm6KJphNSE3MUKV5dwQBGWn7ABNnXNdGsIeywVaBLV3y6wOlQB3zmMh6Saiv7e6MU2lhZsw4i1M5aPXUieKv4SwoA__&Key-Pair-Id=KUT5TJCACFTXG","author","Bureau of Household Goods and Services","date","2025-05-05T17:25:44.097Z","article","Diana Rodinas, policy manager, and Yosanna Lamar, policy manager, briefed the advisory council on the bureau’s regulation work and the 2020 legislative session.

Rodinas said the bureau prepared a Section 100 rulemaking package to amend outdated cross references and remove inoperative sections in title 4 of the California Code of Regulations; that package is under internal review and will be filed with the Office of Administrative Law when approved. She also said the bureau has proposed rulemaking to adopt substantial‑relationship and rehabilitation criteria consistent with Assembly Bill 21‑38 (as discussed below) and that an initial household movers rulemaking package is under department review and will move to the 45‑day public comment period after department approval.

Lamar described steps to implement AB 21‑38, effective July 1, 2020. The bureau must collect and report anonymized race and gender data to the legislature for applicants where substantially related criteria are used; the department developed an anonymous survey for that purpose. AB 21‑38 generally prohibits programs from asking about criminal convictions but exempts this bureau; staff said the bureau reviewed applications and will remove the criminal conviction question from the household mover application because fingerprinting will be required, while other program applications will be updated for clarity.

On legislative tracking, Lamar reviewed several bills mentioned in the meeting materials: AB 1616 (would have allowed certain revocation information to be removed from the bureau website; held in the Senate committee), AB 1850 (a series of bills amending AB 5; held in committee), AB 22‑57 (recently amended to incorporate various AB 1850 changes and an exemption for business‑to‑business relationships; on third reading in the Senate at the time of the meeting), AB 21‑85 (would have required licensure if an out‑of‑state license is in good standing but was held), AB 24‑60 (proposed an exemption for storage‑container delivery companies; hearings canceled at the author’s request), and SB 878 (would require programs to post average application processing times; placed on consent calendar and pending senate concurrence after amendment). Lamar said the bureau follows bills that affect bureau operations and related industries and will notify council members by listserv when rulemaking enters the 45‑day public comment period.

Council members asked to receive notice when the 45‑day comment period opens and asked staff to continue monitoring bills affecting ignition interlock devices; staff confirmed they track those measures.","mediaType","Video","parentTitle","Bureau of Household Goods and Services Advisory Committee Meeting - August 27, 2020","oneSentenceSummary","Policy staff told the advisory council on Aug. 14 that the bureau is implementing AB 21‑38 criminal‑history rules, preparing §100 corrections and drafting initial household mover regulations for public comment.","taxTitle","Bureau of Household Goods and Services, Other State Agencies, Executive, California","taxId",76750,"location","California","headline","","shortSummary",{"_33":77,"_35":36,"_37":38,"_39":78,"_41":79,"_43":80,"_45":81,"_47":82,"_49":83,"_51":84,"_53":85,"_55":56,"_57":58,"_59":86,"_61":62,"_63":64,"_65":87,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6251976,"Enforcement units report focused outreach, citations and sweeps for unlicensed activity during pandemic",948,3619000,4567000,"/Search/View?dp=1&key=3191731-1453c8506b668c17bab13cf2af4b9b21&start=3619&end=4567","https://assets.pipeline.soar.com/3191731-1453c8506b668c17bab13cf2af4b9b21/thumbnail_3619000.jpg","/articles/6251976/California/Enforcement-units-report-focused-outreach-citations-and-sweeps-for-unlicensed-activity-during-pandemic","https://secure.pipeline.soar.com/6251976-2e837858e58b94baee4058061f4dc421/orig.mp4?Expires=1770587430&Signature=Xh3gxGuLW090HdE-nFM84f1MiLhMutWnMkI1GUCRFJd-dSt6m~HaasgZXJX~2wJZTA2CdN0t1ryWIJNvvJocDl6L4XuQHNr~26CfQHnyaQ~6n4TipfVsxCXkMl3~3PFtv~sPPpUWtfWRU34h3pgkLeyl6qlEEpQjETpFrmF-v2XVoPJaNRMEWa0lOaQYevzvHO8lyFoY7ibkLs2pajoHYcS5JVNIs1R1lGFGDug1UN7UFgIFpNMAH9ElTw~hzcaSkz~GwAL1xE91oWNky7U0E2rW0mg51SFIcgd0jx3W5ZXsrhdBQwUIF-fm6QD~kK00gdjnGaPzxs2cExwGjFbhhw__&Key-Pair-Id=KUT5TJCACFTXG","Nicole Bowles, supervising special investigator for Northern California, told the advisory council on Aug. 14 that the investigations unit concentrated efforts on unlicensed activity after the March pandemic shutdown. Bowles said unlicensed contacts and investigative visits continued, and the unit conducted targeted enforcement “sweeps” in several counties.

Bowles presented second‑quarter enforcement figures for the household movers program: 237 unlicensed contacts, two unlicensed citations, 39 investigative visits, 80 cases assigned, 16 hold‑hostage assigned cases (with nine resolved and goods returned), and 76 cease‑and‑desist (C&D) letters sent, for a household mover total of 460 enforcement actions during the quarter. Winston Luong, the household movers compliance lead, said complaints opened in July numbered 29 with 27 closed and that the office had seen an increase in unlicensed‑activity tips in 2020.

Kelly Williams, compliance manager, reported bureau‑wide enforcement statistics: the bureau requested seven telephone disconnects in fiscal 2019–20 (a decline from prior years) and opened 393 internal case investigations during the fiscal year (353 for electronic and home furnishings combined). Citations issued for the year numbered 343, down from 614 the prior fiscal year; Williams said the March shutdown prompted a moratorium on telephone disconnects to avoid harming businesses while they were closed.

Boules and council members described recent sweeps: on July 29 the unit conducted targeted work in San Jose across programs; in San Bernardino (July 15–16) enforcement focused on electronic and appliance repair with 12 contacts and 10 citations issued and eight applications received; a San Diego sweep (July 15–16) focused on household movers with 11 contacts, two citations and four C&D letters delivered. Bowles said outreach and education remain primary objectives and that C&D letters provide a 15‑day response window before further field follow‑up.

Council members commended staff for resolving hold‑hostage cases and sought clarity on the meaning of “unlicensed contact” versus investigative visits. Bowles explained unlicensed contacts are often an initial phone or email outreach to educate businesses, while investigative visits are field follow ups to verify addresses and ownership and to collect evidence.

No motions or new penalties were announced at the meeting; enforcement follow‑up remains an active, ongoing bureau function.","Investigation and compliance staff told the advisory council the bureau focused on unlicensed activity during the COVID‑19 period; their second‑quarter data show numerous contacts, citations, cease‑and‑desist letters and targeted sweeps in San Jose, San Bernardino and San Diego.",{"_33":89,"_35":36,"_37":38,"_39":90,"_41":91,"_43":92,"_45":93,"_47":94,"_49":95,"_51":96,"_53":97,"_55":56,"_57":58,"_59":98,"_61":62,"_63":64,"_65":99,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6251982,"Bureau reports licensing totals, mover permit counts and plans for computer‑based mover exam",1965,2733000,4698000,"/Search/View?dp=1&key=3191731-1453c8506b668c17bab13cf2af4b9b21&start=2733&end=4698","https://assets.pipeline.soar.com/3191731-1453c8506b668c17bab13cf2af4b9b21/thumbnail_2733000.jpg","/articles/6251982/California/Bureau-reports-licensing-totals-mover-permit-counts-and-plans-for-computerbased-mover-exam","https://secure.pipeline.soar.com/6251982-30867026d332d66124abd97690776ab2/orig.mp4?Expires=1770587430&Signature=Tw8UyNuvsS00ZJhy-QKii~jSwvVHqeNVeHlhzBSSlR1tTOUwq0sxSj45wUXMn~iO~N7uwYmIl-BV2l0JPH0JKg54Niq0YOeXPVu3JkSTJAtE0yxkCxLeYxnybTXhbTNKY0VH4yvumk8DdN1Q-UsYvZYUagBDQhgQLUDFbB~suqu5p2bma5SRtkZ6vLFzav5za81GeOVJeR5iEblWyZKaTH4hF01SfH8tik4cmaAy46sdWVF3DZDuA4ICY~Igyf56zCeHLQBlwkfwjoYwz7QaXAGY7EdKi~EZMbc51wteq3dqWJF-GItFzHzKPBjDrW3OoQ0BFiV84pYYYfYir69KfA__&Key-Pair-Id=KUT5TJCACFTXG","Jacqueline Castro, licensing manager for the bureau, reported active registration totals for fiscal year 2020–21 and provided updates on household mover permits, renewal reporting and exam administration.

Castro said the Electronic and Appliance Repair program had 18,614 active registrations across multiple license types; the Home Furnishings and Thermal Insulation program had 22,792 active licenses (furniture retailers, bedding retailers, importers and manufacturers among them). Castro reported that the bureau had issued 7 household mover permits for fiscal year 2021 so far and that total active mover permits numbered 1,062.

Castro explained that household mover applicants must pass an exam based on the bureau’s maximum fixed rates and rules (the MaxTariff). Northern California applicants take the exam administered by the bureau, while Southern California applicants use PSI testing centers under a contract with the Office of Professional Examination Services. Exams were paused during the government shutdown and resumed in July; the bureau administered 11 mover exams in July. Castro said the bureau is working with the Office of Professional Examination Services to launch computer‑based testing in 17 California locations and an additional 22 nationwide sites with a tentative start date of mid‑September.

On household mover quarterly revenue reporting, Castro reminded movers that the quarterly statement and $15 administrative fee are due in January, April, July and October, and that $5 of the $15 goes to CHP’s Motor Carrier Safety Improvement Fund. For fiscal year 2019–20, the bureau reported household mover quarterly revenue of $2,522,198.15 but noted a backlog of second quarter reports that were still outstanding after the Aug. 14 due date.

Castro said the licensing system flags carriers that submit multiple quarters with no declared revenue; the bureau notifies firms approaching termination for failure to report. If a carrier files a fourth consecutive quarter with no revenue, the permit will be automatically terminated under current practice.

Council members commended licensing staff for assistance to applicants and asked follow‑up questions about exam logistics and late quarter revenues; Castro and bureau staff said they would follow up on projection questions with the fiscal analyst.","Licensing staff reported active registration totals across bureau programs, said household mover permits exceed 1,000 and outlined plans for a statewide computer‑based mover exam starting mid‑September.",{"_33":101,"_35":36,"_37":38,"_39":102,"_41":103,"_43":104,"_45":105,"_47":106,"_49":107,"_51":108,"_53":109,"_55":56,"_57":58,"_59":110,"_61":62,"_63":64,"_65":111,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6251987,"Bureau lab reports most furniture samples passed flammability tests, finds label errors common",627,2209000,2836000,"/Search/View?dp=1&key=3191731-1453c8506b668c17bab13cf2af4b9b21&start=2209&end=2836","https://assets.pipeline.soar.com/3191731-1453c8506b668c17bab13cf2af4b9b21/thumbnail_2209000.jpg","/articles/6251987/California/Bureau-lab-reports-most-furniture-samples-passed-flammability-tests-finds-label-errors-common","https://secure.pipeline.soar.com/6251987-5f3652fd82b707d302e1a83fcb7bff65/orig.mp4?Expires=1770587430&Signature=PTM8ahjtRdDT3ID-gkmfKUlmiE~An7KXq-fI0oul3PEbt5kKfBd2zcfDOdP4ETRTvet0qwPOmcK5qjuFyFmHBhoku3udCI79~2C6ALoNQTA-f70DzMTII7hWbKkU13L~-iJiVegMF1JQIkm40tSMbUKJiyHYqIi-mUBvkd3cCr8OZyqkS8umeF--vJOb6ZzmVhU4rNHCY6OlqLrSuHne~6Tx9lkMAuJEuhwFSav0IyzUmYKTXoDnFJnqn-xF86xpZJevR0Qnp3TjvqYC6meRoZJK0PueOXRJR0c8UZw6MYznJWVu-zhtsxVYuuUIV5oivivxDAVSwHS0esIuHinw8g__&Key-Pair-Id=KUT5TJCACFTXG","Rosemarie Picota, identified in the meeting materials as the laboratory supervisor for the bureau, reported to the advisory council on Aug. 14 that lab testing volumes dropped during the COVID‑19 shutdown but that testing of furniture and bedding has resumed.

Picota said the lab completed 58 furniture samples during the reporting period, with 56 passing and two failing (a 97% pass rate). For mattress tests, the lab completed 10 samples with nine passing and one failing (90% pass). Thermal insulation samples had not been received for testing during the period covered but ten reports were completed and were passing at a 70% rate pending review.

Picota told the council that label reviews show a different pattern: of labels reviewed under the cited standard (TB 117‑2013 for furniture/mattresses), roughly 13% had passing labels, 41% had minor violations, 43% had moderate violations, and 3% failed labeling standards. When a product label indicates the presence of flame retardant chemicals, the lab forwards samples to the Department of Toxic Substances Control (DTSC) for chemical analysis.

During the period covered, Picota said DTSC analyzed several covered products; the lab reported nine passing DTSC analyses (no flame retardant chemicals above 1,000 parts per million) and one failure. The laboratory has completed required remote accreditation assessments for furniture and bedding and expects the on‑site or remote assessment for insulation rules by year end.

Council members asked for clarification about what constitutes a minor versus a moderate labeling violation. Picota said minor violations are largely punctuation or grammatical errors on labels; moderate violations involve material misstatements such as incorrect percentages or missing component materials. A public commenter asked how the bureau will target online products sold into California; bureau staff said the lab and enforcement units will use online product images and descriptions to identify items sold into California and will purchase items directly for testing when appropriate.

The bureau said it is procuring a credit card for the lab to make online purchases so it can acquire samples from manufacturers and retailers outside California. No new enforcement action was announced in the lab presentation; results of failing tests are handled through the bureau’s compliance and enforcement processes.","The bureau’s laboratory reported a high pass rate for furniture and bedding flammability tests but said label reviews showed mostly minor or moderate violations; the lab is resuming testing after pandemic interruption and will expand online product purchases to sample out‑of‑state and overseas manufacturers.",{"_33":113,"_35":36,"_37":38,"_39":114,"_41":115,"_43":116,"_45":117,"_47":118,"_49":119,"_51":120,"_53":121,"_55":56,"_57":58,"_59":122,"_61":62,"_63":64,"_65":123,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6251992,"Bureau reports stable reserves across home‑furnishings, appliance repair and movers funds",1036,992000,2028000,"/Search/View?dp=1&key=3191731-1453c8506b668c17bab13cf2af4b9b21&start=992&end=2028","https://assets.pipeline.soar.com/3191731-1453c8506b668c17bab13cf2af4b9b21/thumbnail_992000.jpg","/articles/6251992/California/Bureau-reports-stable-reserves-across-homefurnishings-appliance-repair-and-movers-funds","https://secure.pipeline.soar.com/6251992-032a4deb6265b2a85e44bf3da39ce6b5/orig.mp4?Expires=1770587430&Signature=Nmjv~1lKt-rYql3HkrvTntBUUzTy~xHHP~lEcQdZ8TDrkgDTjKYa8Bk7vlIks6mjyfXVW5qBRNDcxtqTKydW2xnumWYchB1PG~4rd5IawR6no21~MpaSXwTLsoCltUpVO8XC1uyxU7MSXepk7FA-FktP7orFnWQ~M-blI1CC5Lf2nl7ZHm8oA4fPoNTvHGo29vaNm4tgxgMQ0yK7d4yCZSrbZ8KiCkO6sudrvDjIoX20zpuABUWQyQN2FtHoNohbWZqE0OeDumUGk3h~RIbYZ9NpjqimVUKbC-beGFlRAe7WSUVICdpq86UWs1L6o8pMJah02jJw29zmwX5vfRmgSQ__&Key-Pair-Id=KUT5TJCACFTXG","Nicholas Oliver, Bureau Chief of the Bureau of Household Goods and Services, said at the Aug. 14 advisory council meeting that agency budget staff are monitoring fund balances for the bureau’s three program areas.

Marie Reyes, interim budget analyst in the Department of Consumer Affairs fiscal operations, presented preliminary fund conditions for fiscal year 2019–20 and projections for 2021 and 2022. Reyes said the numbers are based on 11 months of actuals plus a projection for the 12th month and that the fiscal year closeout is expected in September or October.

Reyes told the council that the Home Furnishings and Thermal Insulation fund carried a beginning balance of about $4.33 million and anticipated revenue of about $5.2 million for a total resource base near $9.6 million for 2019–20. After expenditures of roughly $4.261 million in 2019–20, Reyes said the fund was projected to carry roughly $4.959 million into 2021, which she characterized as about 10.9 months of reserve. When asked what a healthy reserve is, Reyes said roughly six months is considered healthy.

Reyes said the Electronic and Appliance Repair fund was also structurally balanced, with projected revenues near $2.9 million and expenditures of about $2.1 million for 2019–20, leaving approximately a year or more of reserves. The Household Movers fund showed a similar pattern: Reyes said the fund received about $2.9 million in revenue for the year, spent about $1.9 million, and—after transfers—was projected to hold reserves equivalent to more than 12 months.

Council members asked whether seasonal patterns or the COVID‑19 shutdown affected projections. Reyes and Chief Oliver said the movers fund typically realizes more revenue in the second and third quarters because of summer moving season, and that the bureau has limited historical data since it only recently took over the program. Reyes said she would follow up by email on the renewal‑fee projection question raised by a council member to confirm whether a large late quarter deposit drove the difference between an earlier projection and the year‑end numbers.

Reyes emphasized the bureau’s historical pattern of reverting unused appropriations and said budget staff monitor funds and would contact the bureau if reserves fell to levels requiring action. No formal budget actions or motions were taken at the meeting.

Members of the council asked follow‑up questions about rebudgeting in the state due to COVID‑19; Reyes said adjustments already were made and she was not aware of additional rebudgeting for the bureau at that time.

The bureau confirmed it will post final numbers after the fiscal year is closed and encouraged council members to contact the fiscal office with follow‑up questions.","The Bureau of Household Goods and Services told its advisory council on Aug. 14 that fund balances remain structurally healthy despite projected declines in some reserves; staff said fiscal 2019–20 numbers are preliminary and the bureau typically reverts unused appropriations.","actionData","errors"]

Article not found

Bureau outlines rulemaking and AB 21‑38 implementation; staff tracking multiple bills affecting movers and licensing

Enforcement units report focused outreach, citations and sweeps for unlicensed activity during pandemic

Bureau reports licensing totals, mover permit counts and plans for computer‑based mover exam

Bureau lab reports most furniture samples passed flammability tests, finds label errors common

Bureau reports stable reserves across home‑furnishings, appliance repair and movers funds